Ayan Shaikh

Results-driven professional with 3 years of BPO operations experience, now transitioning into data analytics. Proficient in MySQL, Microsoft Excel, and Python basics with a strong foundation in customer data, process metrics, and quality analysis. Seeking a Data Analyst Internship to apply analytical skills in a dynamic environment and build expertise in data-driven decision-making.

Chat Process Associate – Flipkart Process - Teleperformance - Indore

Handled high volumes of customer interactions via live chat, generating consistent data around response times, resolution rates, and satisfaction scores.

• Monitored and reported daily KPIs including CSAT, AHT, FCR, and SLA adherence — building familiarity with data tracking and performance metrics.
• Coordinated with backend and logistics teams, using CRM tools to track and document order data across multiple workflows.
• Contributed to quality audits by reviewing chat records and identifying patterns in common customer issues.
• Recognized for consistently meeting accuracy and productivity benchmarks across high-volume chat processes.

Bachelor of Commerce - B.Com - Devi Ahilya Vishwavidyalaya (DAVV), Indore

Higher Secondary Certificate - HSC - M.P. Board

Secondary School Certificate - SSC - M.P. Board