Ayesha Khanum

I am an undergraduate B Com student with a specialization in Accounts and Finance. I have a good understanding of accounting and finance. I know how to use MS Excel and Tally Prime, and I am eager to learn more. I am looking for a job in accounting or finance where I can use my knowledge and grow my skills.

Internship Trainee - Akbar and Associates

(2025-02 - 2025-03)

Completed an internship involving GST registration and return filing, along with data entry of sales and purchase bills tally prime, gaining practical experience in tax compliance and accounting.

Flipkart customer support - Startek - Bangalore

(2025-09 - 2026-02)

Handle inbound customer queries via calls/chats/emails. Resolved issues related to orders, returns, refunds and delivery. Maintained high customer satisfaction and followed quality standard. Used CRM tools to update customer information and case status.

• Handled customer queries related to orders, returns, refunds, and delivery issues for Flipkart customers.
• Ensured timely and effective resolution of customer complaints while maintaining high satisfaction levels.
• Followed standard operating procedures (SOPs) to improve resolution efficiency.
• Coordinated with internal teams to resolve complex customer issues.

B Com - Accounts and Finance - Bishop Cotton Women's Christian College (2025)

Class 12 - BNM Pre University College (2022)

Class 10 - New Kumarans School (2020)