Ayesha Undefined
ITI COPA - SOFTWARE SPECIALIST | CUSTOMER SUPPORT
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About
ITI COPA (Software) professional with expertise in computer software operations, MS Office, and data management. Certified with O Level (2025) and CCC (2024) from NIELIT. 3+ years experience in telecalling, customer support and teaching with strong command over software handling, documentation and office work.
Experience
Telecalling Executive / Customer Support Associate at Company Name
2 Years Experience; Full-Time
- Managed 80+ inbound & outbound calls daily, addressing customer queries with 95%+ CSAT score.
- Handled software-based CRM, call logs and customer database in MS Excel; generated daily MIS reports.
- Provided software-related support to customers and reduced escalation by 30%.
Teacher / Educator at School / Institute Name
1 Year Experience
- Designed structured lesson plans using software tools, improving student participation by 40%.
- Handled computer lab software, student progress tracking and documentation with 100% accuracy.
Education
O Level Computer Diploma in Software – NIELIT (2025)
CCC Course in Computer Concepts – NIELIT (2024)
ITI - COPA Trade in Software; Computer Operator & Programming Asst. (2023)
Bachelor of Arts (B.A.) – Bundelkhand University, Jhansi (2017)
Intermediate (12th Pass) – UP Board (2014)
High School (10th Pass) – UP Board (2012)
