Ayush Bhosale

Provided day-to-day support for system and network issues, including tasks related to the AIMS (Application Management & Infrastructure System), ensuring high availability and reliability of IT infrastructure. Managed organization-wide devices using Microsoft Intune, including enrollment, compliance checks, and implementation of device management policies. Successfully passed the ITIL v4 certification, demonstrating strong understanding of IT service lifecycle management.

IT Consultant at Citiustech Healthcare & IT Solution Pvt Ltd (2024-06 – Present)

• Provided day-to-day support for system and network issues, including tasks related to the AIMS (Application Management & Infrastructure System), ensuring high availability and reliability of IT infrastructure.
• Managed organization-wide devices using Microsoft Intune, including enrollment, compliance checks, and implementation of device management policies.
• Successfully passed the ITIL v4 certification, demonstrating strong understanding of IT service lifecycle management.
• Reduced average ticket resolution time by proactively diagnosing recurring issues and implementing preventive fixes, minimizing repeat escalations.
• Handled high-priority and time-sensitive incidents with minimal escalation to L2/L3 teams, resolving majority of issues at first point of contact (L1).
• Achieved quick turnaround on remote troubleshooting requests, ensuring minimal downtime and uninterrupted productivity for end-users.
• Tracked and reported SLA metrics regularly, identifying bottlenecks and contributing to process improvements that enhanced overall response and resolution times.

IT SPOC - Client (FEC/CHC) Onsite Remote Support at Citiustech Healthcare & IT Solution Pvt Ltd (2026-01 – Present)

• Acted as primary IT Single Point of Contact (SPOC) for client FEC/CHC, with additional support extended to HDM, WILCO, and SDLC accounts, managing day-to-day IT operations and stakeholder coordination.
• Managed and resolved network and system-level queries, including connectivity, performance, and access-related issues for end-users.
• Worked as L2 Engineer providing advanced support and issue resolution across Microsoft 365 and Azure Portal, handling escalations beyond L1 scope.
• Managed user lifecycle operations including account creation, modification, and deactivation across Active Directory and Microsoft 365 Admin Portal.
• Administered Distribution Lists (DLs), Groups and mail flow configurations via Exchange Admin Center.
• Managed Microsoft 365 license allocation and de-allocation for users, optimizing license utilization and ensuring compliance with organizational policy.
• Monitored user accounts and login activities through Active Directory Federation Services (ADFS), supporting secure authentication processes.
• Performed administrative operations on the Azure Portal, including user provisioning, security group configuration, and policy enforcement.
• Worked as Intune Administrator, managing device enrollment, compliance policies, and configuration profiles across organization-wide endpoints.
• Supported onboarding of a new client (HDM) by setting up and configuring their domain on Azure, including initial Microsoft 365 and Intune portal setup.
• Assisted in end-to-end migration of new client (HDM) environment, including domain setup, user account creation, and configuration of M365/Intune portal for device and identity management.
• Delivered onsite IT support with a focus on clear communication, timely troubleshooting, and professional coordination with client stakeholders.
• Explored hands-on practice with Generative AI tools such as ChatGPT, Microsoft Copilot, and GitHub Copilot to enhance productivity, automate documentation, and experiment with AI-driven workflows.

Bachelor of Science in Information Technology in Information Technology – Smt. Chandibhai Himathmal Mansukhani College, Mumbai University (2021-06 – 2024-05)

Masters of Computer Application in Computer Application – NCRD Sterling Institute of Management Studies, Mumbai University (2025-06)