Operations Associate | Walmart USA - Acuitty Consultants LLP - Delhi
(2024-11 - 2026-03)
- Delivered exceptional email-based customer support for Walmart USA, ensuring timely and accurate issue resolution.
- Successfully managed high-volume customer interactions while maintaining quality and productivity benchmarks.
- Consistently exceeded customer satisfaction expectations, contributing to monthly bonus achievement through strong CSAT performance.
- Specialized in handling escalated and irate customer concerns within the L3 support team, achieving effective conflict resolution.
- Demonstrated dedication and operational excellence through consistent overtime support during peak business periods.
- Maintained a strong performance record with a focus on customer retention, service quality, and process compliance.
Customer Support - 42 BET - Dubai
(2024-06 - 2024-10)
- Engaged with players via calls, emails, chats, and notifications to address and resolve their concerns effectively.
- Provided prompt responses and escalated critical issues to the appropriate teams for resolution.
- Promoted to Intern Team Lead for the Indian Customer Support team due to outstanding performance and dedication.
Chat Support CSR - Light House Tech - Dubai
(2023-11 - 2024-06)
- Provided timely and accurate responses to customer inquiries via the chat platform.
- During my entire period, I have been the top and performer on my team and maintained exceeded the given KPI.
- Maintained a high level of customer satisfaction by delivering personalized and attentive service
Customer Service Executive - Tech Mahindra - Noida
(2022-06 - 2023-06)
- I've answered calls from customers and answered emails from them.
- During the BBD sale season, when there was a high volume of work, I worked in the Flipkart Email Blended process.
- Have a strong history of receiving high customer satisfaction ratings. (CSAT)
- During the Season Sales, I not only met but occasionally exceeded the predetermined goals to demonstrate my hardwork to the management.
