Ayush Gupta

Lead the design, development, and deployment of Workato Genie, an AI-driven automation agent for IT, HR, and Sales, using LangChain, OpenAI Assistants API Independently developed the LangChain-based implementation, integrating Workato with local LLMs via Ollama and vector databases for on-premise and hybrid agent use cases.

Integrated

Genie with 120+ application modules including Jira, Zendesk, ServiceNow, Salesforce, Confluence, Slack, MS Teams, Google Workspace, enabling workflow automation, ticketing, approvals, and knowledge management.

Forward Deployed Engineer at Workato (2025-01 – Present)

• Lead the design, development, and deployment of Workato Genie, an AI-driven automation agent for IT, HR, and Sales, using LangChain, OpenAI Assistants API
• Independently developed the LangChain-based implementation, integrating Workato with local LLMs via Ollama and vector databases for on-premise and hybrid agent use cases.
• Integrated Genie with 120+ application modules including Jira, Zendesk, ServiceNow, Salesforce, Confluence, Slack, MS Teams, Google Workspace, enabling workflow automation, ticketing, approvals, and knowledge management.
• Engineered custom REST and Ruby-based connectors, set up API integrations, webhooks, and backtracking logic across multiple customer environments.
• Led customer solutions for 15+ clients, managing requirement gathering, solution design, migration to production, and post-deployment support.
• Created GitHub-integrated version control, and automated Jira ticketing for Genie workspaces.
• Mentored interns and new joiners; collaborated with product teams on architecture, documentation, and feature design.

Software Engineering Intern at Workato (2024-01 – 2024-12)

• Developed foundational Genie integrations using LangChain, including agent chaining, tool abstraction, and local LLM hosting via Ollama.
• Built early skillsets and data source modules for Jira, Slack, Zendesk, and ServiceNow using their developer APIs.
• Collaborated with senior engineers to design secure automation connectors using Ruby and Workato's On-Prem Agent.
• Authored internal documentation and reusable code templates to accelerate future module development.

Frontend Intern at Veersa Technologies (2023-06 – 2023-07)

• Collaborated on the development of Versaa's Personal Portal, contributing to the enhancement of its features, bug fixing and improving its overall visual appeal.
• Utilized a diverse range of technologies including ReactJS, Redux Saga, SQL, to optimize the functionality.

Bachelor of Technology in CSE – Jaypee Institute Of Information Technology, Noida (2020 – 2024)

XII in CBSE – Pragati Public School (2019 – 2020)