Ayush Raj

Results-driven HR professional and MBA candidate with 5+ years of cross-functional experience spanning customer operations, talent acquisition, and HR administration. Proven ability to drive operational efficiency—trained 15+ professionals, maintained 95–97% CSAT, and managed end-to-end HR functions including recruitment, onboarding, and HRIS management. Passionate about leveraging HR analytics and data-driven insights to enhance workforce planning and employee engagement

Throughout my career, I have consistently sought out opportunities to challenge myself and expand my horizons.My educational expertise, enabling me to effectively analyze complex problems and devise innovative solutions.

Stakeholder Management Executive at Concentrix Daksh Pvt. Ltd. (2024-04 – 2025-08)

• Managed 80–100 seller interactions daily across voice, email, and chat; sustained 95–97% CSAT and 92–95% QA scores across consecutive quarters.
• Trained & mentored 15+ new hires using structured SOPs, reducing batch ramp-up time by ~30% and improving first-week productivity.
• Partnered with quality and ops teams to identify service gaps; implemented corrective action plans improving first-contact resolution rates.

HR Executive Intern at e.Soft Technologies Ltd. (2021-09 – 2021-11)

• Supported end-to-end recruitment for hospitality roles via Naukri and LinkedIn; screened profiles and coordinated multi-round interview scheduling.
• Prepared weekly recruitment MIS reports and maintained applicant tracking records for HR review meetings.

Management Trainee – HR at The Lodhi Hotel (CGO Complex) (2018-09 – 2020-03)

• Managed new-hire onboarding — orientation kits, documentation, and property inductions; handled payroll inputs and leave management.
• Designed training feedback forms; analyzed L&D effectiveness data and presented findings to the HR Manager.
• Maintained HRIS records with 100% data accuracy and ensured confidentiality of sensitive employee information.

MBA in Human Resources – IILM University (2025-01 – 2027-12)

B.Voc. in Management – Tata Institute of Social Sciences (TISS) (2018-01 – 2021-12)