Ayushi Kanungo

Experienced professional with a strong educational background and a proven track record in team management. I specialize in leading diverse teams to improve operations and drive growth. I am skilled at implementing practical strategies that align with company goals and ensuring long-term success. I am passionate about working in a collaborative environment where I can contribute to continuous improvement and maintain high standards of excellence.

Operations Team Leader at Hinduja Group Solutions (2025-03 – Present)

Led daily operations and team management for consistent deadline delivery and peak volume readiness.

• Managed daily operations and ensured the team never missed a deadline, even during high-workload periods.
• Handled team scheduling and staffing to make sure we were always ready for peak volumes.
• Fixed gaps in the process by implementing quality checks that made our final delivery more consistent.

Team Leader at Revolut Pvt. Ltd. (2024-04 – 2024-10)

Led FinCrime Process team with focus on compliance, quality standards, and stakeholder communication.

• Focused on the FinCrime Process, making sure the team stayed compliant with quality standards and SLAs.
• Spent time coaching team members 1-on-1, helping them improve their performance and hit their goals.
• Acted as the main bridge between the team and the stakeholders to keep everyone on the same page.

Team Leader at TaskUs India (2021-01 – 2024-04)

Promoted from teammate to Team Leader within 1.8 years, managing team of 15-40 people for international food chains.

• Started as a teammate and got promoted to Team Leader within 1.8 years.
• Led a team of 15–40 people handling both live chats and backend work for International Food Chains.
• Managed support in both English and Hindi, ensuring high CSAT (Customer Satisfaction) across all channels.

Customer Service Associate at Amazon Development Centre (2020-01 – 2020-12)

Handled international and domestic customer service with focus on quality and customer satisfaction.

• Handled international chats, emails, and domestic calls for pre-order and post-order queries.
• Maintained a 100% attendance record while consistently hitting daily resolution targets.
• Awarded for high Customer Satisfaction (CSAT) scores and quality of service.
• Managed complex customer escalations and provided end-to-end solutions.

MBA in Banking & Finance – Akemi Group of Institutes, Pune University (2017 – 2019)

B.Com – IPS College Indore (DAVV) (2014 – 2017)

H.S.C – K.V. (CBSE) (2012 – 2014)

S.S.C – K.V. (CBSE) (2009 – 2011)