Ayushi Shukla

SAP BASIS Administrator with 3+ years of experience at wuerth industrial services with hands-on expertise in system monitoring, incident management, and SAP support operations. Skilled in handling escalations, ensuring SLA compliance, and performing root cause analysis (RCA). Possess a strong understanding of SAP BASIS with basic knowledge of SAP HANA environments, focused on system stability, performance optimization, and customer satisfaction.

SAP BASIS Administrator - Wuerth Industrial services Ltd - India

(2023-01)

• Managed SAP system monitoring and ensured smooth daily operations across SAP environments.
• Handled incidents, service requests, and escalations within defined SLAs.
• Managing kernel upgrades, support package implementation, SAP notes and add-on installations.
• Monitored work processes, dumps, logs, and system performance using standard SAP transactions.
• Scheduled and managed background jobs and resolved job failures.
• Managing user administration and security activities such as role assignment, lock/unlock and audits.
• Monitoring and optimizing background jobs, system performance, memory, and workload.
• Supported transport management activities including imports and troubleshooting transport issues.
• Providing L2/L3 production support, resolving critical incidents with in SLA timelines.
• Coordinating with functional consultants, developers and infrastructure teams.
• Preparing technical documentation and audit support reports.

SAP BASIS Support - Mphasis Ltd. - Pune, India

(2022-10 - 2022-12)

• Preparing technical documentation and audit support reports.
• Identify and diagnose issues and problems related to technical troubleshooting.
• Performing Technical troubleshooting through ITIL Process.
• Ticket creation, logging, managing via tool Eg. Service Now, Sap, service request.
• Handling SAP issue (password change, account validity extension, details update, parameter addition)

Email marketing Executive - S2W Media Pvt. Ltd. - Pune

(2022-01 - 2022-03)

Bachelor's Degree - Mechanical Engineering - Shambhunath institute of Engineering and Technology affiliated by Dr. APJ Abdul Kalam University (2020)