Senior Team Lead – Accounts Receivable (AR) - Primera Medical Technologies
(2025-12 - 2026-07)
- Lead AR team to achieve productivity and quality goals.
- Monitor daily output, ensuring SLA/KPI compliance.
- Review metrics and implement corrective actions.
- Manage attendance, shrinkage, and workforce utilization.
- Drive engagement and reduce attrition.
- Act as primary client contact for reviews and escalations.
- Conduct performance reviews, coaching, and team development.
- Analyze metrics to identify process improvements.
- Collaborate cross-functionally to resolve complex issues.
Team Lead – Accounts Receivable (AR) - Primera Medical Technologies
(2024-12 - 2025-11)
- Supervised day-to-day AR operations, ensuring production, quality, and turnaround targets.
- Provided coaching and performance feedback to enhance team output.
- Managed work allocation and timely completion of client deliverables.
- Handled escalations and coordinated with stakeholders for resolution.
- Prepared operational reports and participated in client meetings.
- Supported process improvement initiatives and knowledge-sharing sessions.
Subject Matter Expert (SME) – Accounts Receivable (AR) - Primera Medical Technologies
(2023-09 - 2024-11)
- Delivered floor support for billing and AR-related queries.
- Coached team members on AR processes and payer guidelines.
- Assisted with denial analysis and complex account resolution.
- Conducted refresher training sessions to improve performance.
- Supported quality improvement initiatives and shared process updates.
- Acted as first-level escalation for operational queries.
Senior Team Leader - Primera Medical Technologies
(2023-09 - 2026-07)
Account Receivable Sr. Associate - Wipro Limited - US Healthcare
(2022-01 - 2023-09)
- Reviewed unpaid claims and updated patient accounts.
- Contacted insurance providers to check claim status.
- Handled client escalations and identified root causes.
- Researched and resolved payment discrepancies.
Sr. Account Receivable - Gebbs Healthcare Solutions
(2018-10 - 2022-01)
- Analyzed healthcare insurance receivables to optimize cash flow and increase liquidity.
- Ensured timely claim processing to minimize revenue collection delays.
- Coordinated with insurance companies to effectively resolve outstanding issues.
- Managed denial and appeal procedures, maximizing reimbursement rates for services provided.
Customer Service Associate - Silgate Solutions
(2015-04 - 2018-06)
- Responded promptly to customer inquiries, enhancing service efficiency.
- Maintained updated knowledge of products and policies to provide accurate information.
- Built rapport with customers through effective communication techniques.
- Achieved average call handling time and customer satisfaction targets consistently.
