Quality Analyst - Content Moderation
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Versatile Quality Analyst with more than 5 year's experience in content moderation experience specialized in ad moderation quality control and brand safety.
July 2024 - Current
Quality Analyst Teleperformance | Gurgaon, India
January 2024 - July 2024
Quality Analyst Webhelp India Pvt Ltd(Concentrix)
May 2023 - December 2023
Acting QA Webhelp India Pvt Ltd.
October 2022 - April 2023
Content Moderator Webhelp India Private Limited | Gurgaon, India
October 2019 - September 2022
Sinhalese language expert Langa school of language
May 2018 - September 2019
Business Self | Chennai, India
April 2016 - April 2018
Operations Head Prism Computers | Chennai, India
Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
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Conducted root cause analysis to investigate the source of problems in production process.
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Provided thorough documentation on all quality control activities and results.
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Carry out team leader responsibilities of scheduling and rostering. And team management on day-to-day tasks in the absence of a team lead.
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Prepare operational reports on AHT, Shrinkage, and attrition in the absence of a Team Lead.
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Conducted root cause analysis to investigate the source of problems in production process.
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Provided thorough documentation on all quality control activities and results.
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Ensured compliance with company standards, regulations and procedures related to quality assurance.
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Reviewed purchase orders for accuracy before authorizing payment for materials or services used in operations.
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Negotiated contracts with suppliers and service providers in order to obtain favorable terms at competitive prices.
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Worked with management team to develop operational goals aligned with business strategy.
B.Sc. H&CM
Asan Memorial College of Arts & Science, Chennai
