Azmath Ulla Baig

SME with 7+ years of experience in optimizing global business operations and leading cross-functional teams to deliver enterprise SaaS solutions. Specialized in both Waterfall and Agile product delivery frameworks, Data modeling), and stake holder, management. Proven track record of reducing resolution times for critical use requests (by 23% on average) and leading digital transformation initiatives.

SME - Senior Analyst – UnitedHealth Group, Adobe Inc - Concentrix

(2025-09 - 2026-05)

• Critically evaluated information gathered from multiple sources and decomposed high-level information in order to distinguish and prioritise user requests, reducing resolution times
• Effectively negotiated issue ownership with two key business owners to author 120+ detailed user stories and acceptance criteria in Jira for a core platform migration, achieving a 98% sprint completion rate.
• Built dynamic Power BI executive dashboards tracking global sales KPIs across 12 territories, enabling data-backed decision-making for C-suite leaders and improving forecast accuracy by 18%.

Senior Analyst | Underwriting CoE - Carelon Global Solutions

(2021-06 - 2025-09)

• Manage end-to-end client operations across multiple lines of business. Ensure SLA and compliance targets through daily performance tracking.
• Spearheaded the redesign of the process workflow using Process Mapping and Gap analysis, peer-alignment reducing end-to-end delivery time by 35% and saving $180K annually across 3 global regions.
• Coordinate with U.S. client teams for reporting, escalations, and workflow enhancements.
• Facilitated international discovery workshops with 25+ cross-functional stakeholders across regions to align essentials for an enterprise CRM rollout.

Process Analyst | GBS - Center of Excellence - Arthur J. Gallagher & Co

(2019-02 - 2021-06)

• Processed and validated enrolment and eligibility data for clients across various business domains.
• Analysed data discrepancies and root cause analysis, leading to system improvements and reduced rework.
• Created reports and dashboards in Excel – using Power BI, Advance Excel and VBA for internal operations.
• Identified bottlenecks in existing care processes, enabling a 22% increase in operational efficiency

Bachelor of Commerce - Bangalore University | Vimala Shankar Education Society (2018 - 2018)

PUC (EBAC) - JUU Pre University College (2015 - 2015)

SSLC - MMI English High School (2013 - 2013)