Customer support representative
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The duties and responsibilities of a CSR include managing incoming calls/chats and customer inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. Resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Manage large amounts of incoming phone calls, Build sustainable relationships and trust with customer accounts through open and interactive communication, Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies. Ability to multi-task, prioritize, and manage time effectively.
Responding to customer queries in a timely and accurate way, via phone, email or chat. Identifying customer needs and helping customers use specific features. Analyzing and reporting product malfunctions. Update our internal databases with information about technical issues and useful discussions with customers, Follow up with customers to ensure their technical issues are resolved. Gather customer feedback and share with our Product, Sales and Marketing teams.
