Babu Chittilappilly

Experienced Systems Administrator and IT Infrastructure Specialist with over 20 years of hands-on expertise in Windows and Linux systems administration, enterprise networking, and technical support. Proven track record in ERP installation and deployment, web administration, DNS management, and database support (MSSQL, MySQL). Skilled in delivering end-to-end desktop and remote technical support across multi-site enterprise environments.

System Administrator at DESERT TRADING COMPANY LLC (2012-01 – Present)

• Administer, optimize, and maintain Windows and Linux server infrastructure across corporate headquarters and remote branches.
• Perform full-lifecycle ERP installation, module configuration, database management, and ongoing application support.
• Oversee web server administration, email server operations, and DNS management using cPanel and Plesk panels.
• Resolve complex hardware, networking, and remote technical support issues to guarantee high enterprise system uptime.

Customer Support Manager / System Analyst at WHIZ INFOSYSTEMS (2010-01 – 2012-12)

• Managed technical support operations, driving rapid resolution of client-reported software and hardware issues.
• Served as System Analyst, gathering technical requirements and designing database schema for software development projects.

System Administrator at JOYALUKKAS INDIA PVT. LTD. (2005-01 – 2010-12)

• Spearheaded the deployment and routine maintenance of IBM X Series and Rack Mount Blade Servers.
• Configured and maintained site-to-site VPN connectivity to secure data transmission between corporate servers.
• Deployed Linux-based and WYSE Thin Client workstations across enterprise branches to streamline management.
• Configured and maintained DVR hardware systems for centralized remote video streaming and surveillance.

Network Engineer at BINS IT SOLUTIONS (1999-01 – 2005-12)

• Administered Windows Server 2003 and Microsoft Exchange Server 2003; deployed parallel backup mail servers for disaster recovery.
• Managed website updates, web server maintenance, and internal domain configurations.
• Provided tier-2/3 technical and network support to field service engineers.

Customer Support Engineer at ACCEL LIMITED (1995-01 – 1999-12)

• Handled preventive and corrective hardware maintenance for client PCs, servers, and peripherals.

Service Engineer Trainee at HCL-HP LTD. (1994-01 – 1995-12)

• Performed chip-level troubleshooting, board diagnostics, and component repairs for PC hardware.

Bachelor of Technology (B.Tech) in Electronics & Communication Engineering – University of Calicut (1995-01 – 1999-12)

Diploma in Electronics Engineering – Dept. of Technical Education, Govt. of Kerala (1991-01 – 1994-12)