Babu P

Started and managed a home cleaning products business involving product sourcing, branding, packaging, sales, and distribution.

Senior Process Executive - Infosys BPM (2019-04 - 2023-09) Process: US Mortgage Residential | Closing Disclosure Audit - TRID & Tolerance Compliance: Audited residential mortgage files to ensure strict compliance with TRID guidelines, accurately verifying fees across Zero Tolerance, 10% Tolerance, and No Limit buckets.

• Fee Discrepancy & Penalty Prevention: Compared fees between Loan Estimates (LE) and Closing Disclosures (CD) to identify cost escalations, preventing potential financial penalties for the bank.
• Email Queue & Correction Management: Managed high-volume validation queues, reviewing 30 to 40 files daily and identifying fee mismatches in 20 to 30 files.
• Communication & Resolution: Initiated detailed, itemized email communications to Closers on the spot to highlight fee variations (such as Recording, Title, or Insurance fees) and secure immediate corrections.
• Pre-Approval Readiness: Facilitated the end-to-end resolution of compliance errors through effective email follow-ups, successfully preparing verified files for final loan approval and closing. E-Commerce Data Management Associate - Ind Off Group Ltd (2017-05 - 2019-02) - Managed and updated product information for UK and Canadian e-commerce websites based on client requirements.
• Maintained product catalogs by updating descriptions, specifications, pricing, and promotional content.
• Uploaded and optimized product images to ensure accurate online presentation.
• Performed regular data quality checks to ensure information accuracy and consistency across websites.
• Consolidated, organized, and maintained large datasets using Microsoft Excel.
• Coordinated with clients and internal teams to implement website content updates within deadlines.
• Processed bulk data updates and maintained records for reporting purposes.
• Supported backend website operations and content management activities.

Bachelor of Commerce - Thiruthangal Nadar College (2017)