Senior Process Executive - Infosys BPM (2019-04 - 2023-09) Process: US Mortgage Residential | Closing Disclosure Audit - TRID & Tolerance Compliance: Audited residential mortgage files to ensure strict compliance with TRID guidelines, accurately verifying fees across Zero Tolerance, 10% Tolerance, and No Limit buckets.
- Fee Discrepancy & Penalty Prevention: Compared fees between Loan Estimates (LE) and Closing Disclosures (CD) to identify cost escalations, preventing potential financial penalties for the bank.
- Email Queue & Correction Management: Managed high-volume validation queues, reviewing 30 to 40 files daily and identifying fee mismatches in 20 to 30 files.
- Communication & Resolution: Initiated detailed, itemized email communications to Closers on the spot to highlight fee variations (such as Recording, Title, or Insurance fees) and secure immediate corrections.
- Pre-Approval Readiness: Facilitated the end-to-end resolution of compliance errors through effective email follow-ups, successfully preparing verified files for final loan approval and closing. E-Commerce Data Management Associate - Ind Off Group Ltd (2017-05 - 2019-02) - Managed and updated product information for UK and Canadian e-commerce websites based on client requirements.
- Maintained product catalogs by updating descriptions, specifications, pricing, and promotional content.
- Uploaded and optimized product images to ensure accurate online presentation.
- Performed regular data quality checks to ensure information accuracy and consistency across websites.
- Consolidated, organized, and maintained large datasets using Microsoft Excel.
- Coordinated with clients and internal teams to implement website content updates within deadlines.
- Processed bulk data updates and maintained records for reporting purposes.
- Supported backend website operations and content management activities.
