Baby Chawla

Dedicated and customer-focused professional with over 1 year of experience in customer service and customer support operations. Skilled in handling customer interactions through voice, chat, and email channels while ensuring high customer satisfaction. Strong communication, problem-solving, and relationship-building skills with the ability to thrive in fast-paced environments. Passionate about delivering exceptional customer experiences and contributing to organizational success.

Customer Support Associate at Teleperformance (2024-10 – 2026-04)

• Handled customer inquiries through voice, chat, and email support channels.
• Assisted customers with account-related concerns, billing issues, payment queries, and service requests.
• Resolved customer complaints while maintaining professionalism and empathy.
• Investigated customer concerns using Zendesk, EIA POS, and EIA BOSS applications.
• Coordinated with internal departments to ensure timely issue resolution.
• Managed customer escalations and followed up until complete resolution.
• Maintained accurate customer records and documentation.
• Adhered to company policies, quality standards, and service-level agreements (SLAs).
• Delivered positive customer experiences through effective communication and issue resolution.
• Supported team objectives by maintaining productivity and quality targets.
• Consistently delivered high-quality customer service and customer satisfaction.
• Successfully handled complex customer issues and escalations.
• Maintained strong performance against quality and productivity metrics.
• Built positive customer relationships through professional communication.
• Demonstrated adaptability and multitasking skills in a high-volume environment.

Bachelor of Commerce in B.Com – Maharani Lakshmi Ammanni College for Women Autonomous