Bachal Jaganatha

Qualified, energetic, productive. Strong analytical skills coupled with an impressive commitment to excellence and an ability to drive efficiency. Inability to work under pressure in a fast moving & rapidly changing environment. Strong self-motivation, enthusiastic,and committed to professional excellence. Looking for a challenging opportunity with a reputable organization where my skills and experience will have a valuable impact.

Hadaf Al Khaleej Debt Collection LLC (DUBAI UAE)- Senior Collection officer. Collections & Recovery Agency (Jan 2017 - Feb2023)Started with Debt collections for Abu Dhabi Commercial Bank and now have made my way up to senior collections officer.

Responsibilities:

• Handling ADCB Bank Write off Portfolio Accounts.
• Collection large portfolio accounts by contacting customers, investing non payments and resolving discrepancies.
• Engage with customers and reach realistic and affordable repayment plan considering the financial condition of the customer.
• Supervise the daily collection of the outstanding receivable and helping team members to enhance the performance.
• Issue legal notice and letters to overdue customers in liaison with the legal department as per central Bank policy and follow up with customers.
• Negotiating on customer’s disputes, resolution and documenting root cause.
• Visiting the defaulted high profile customers, Negotiate and offer them settlement or restructure plan as per bank policies.
• Trace the non-contactable customers.
• Prepare daily MIS report and send to the higher management.
• Achieve individual target and team target respectively.
• Major contribution to settling or restructuring the account and providing the convenient Option to sort out their liabilities.
• Audit everyday 10 calls as per quality.
• Always following QRC as per company police.
• Preparing the required calculation and financial analysis as per the bank policies and Procedures.

IBM DAKSH Bangalore India

Designation: Team Leader customer service Telecom and International Banking Process.

(Jan 2010 -Feb2016) As aTeamLeader Handling 15 members in Rotational Shift.

Responsibilities:

• To handle cases where the customer has not been able to understand Their Monthly statement and their telecom Bills.
• Regular follow ups with the contacted customers and providing complete resolution until customer satisfied and understand. 
• Building and developing the customer base for Assets.
• Preparing credit application, ratio analysis and system check to provide ample information about the customer to make the decision easier for the credit.
• Audit everyday 10 calls as per quality.
• Always following QRC as per company police.
• Preparing the required calculation and financial analysis per the bank policies and Procedures.
• Gaining clear understanding of customers Personal & business requirements then provide solution.
• Performed cold calling to arrange meetings with potential customers
• Interact with the Coordinator & Customer service team to ensure that all the customers getting high level satisfaction.

Worked with WEST ZONE GROUP (DUBAI UAE) -HR ASSISTANT from (Nov 2006–Mar 2008) DUBAI (UAE)

• Preparing all employee personnel files and ensuring they are complete as per UAE Labor law.
• Handing Finance team emails and replying as per company policy.
• Attending employees’ queries relating to employment as per company policy.
• Preparing new files for new joining employees and updating their medical documentation and terminations or resignations as per UAE labor law.
• Maintain employees Daily or monthly attendance and sending before 25th of every month to Accounts team for salary process.
• Making Airline ticket for all employee and staff for Annual leave as per UAE Labor Law.
• Support to recruitment team new joining for training and documentation.
• Visiting Factory every month twice regarding employees for query and complain.
• Preparing final settlements as per UAE Labor Law.

• Building and developing the customer base for Assets.
• Analyzing the bank statements, Audit report and the company performance to check the feasibility for Trade Finance.
• Preparing credit application, ratio analysis and system check to provide ample information about the customer to make the decision easier for the credit.
• Preparing the required calculation and financial analysis as per the bank policies and Procedure.

Degree Bachler of Arts