Project Coordinator at VHR Solutions Pvt Ltd. (2024-02 – Present)
Client - TATA Communications, Project - IFTAS (RBI)
- Support project managers and teams.
- Physical visit at customer Data centers as required by project.
- Coordinating with Vendor and resources.
- Project Tracking and managing administrative tasks.
- Survey reports preparation.
- Indentifying and resolving project issues.
- Attend the project related Meetings and Workshop.
- Daily basis report preparation and sharing with customer.
- Arranging the necessary permission and access from customer.
L1 Wireless Admin at Three ESS Computer services Pvt Ltd. (2023-12 – 2024-02)
Client - Piramal Finance
- Provide Wireless Support to PAN india branches.
- Monitoring and cordinate for the activities and projects with Vendors.
- Technical troubleshooting of Wifi related issues.
Network engineer L1 at Hi tech informatics Ltd - Representative by Kyndryl (2022-10 – 2023-11)
Client - Bharti AXA Life Insurance Ltd.
- Provide Network support to 250 + branches.
- Proactively monitor customer links in TCL portal and give suitable solution to client.
- Monitoring & Coordinate for the activities and projects with Vendors and Client
- Deployment of network connectivity and new branch roll out.
- Coordination with Internet service provider for link delivery and maintenance.
- Technical troubleshooting of LAN/WAN related issue.
- Installation and configuration of router, firewall, switches etc.
- Checking traffic flow over Network with IP provided (Trace route, Diagnose)
- Wireless network monitoring and provide 1st level support.
- Track the ticket in Symphony Summit and provide daily updates to client.
- Daily BOD & EOD reports related to network status.
- Setup, Coordinate & participate in major incident calls.
- SLA & Vendor management
- Publishing of Daily, Weekly & Monthly reports
L1 Support Engineer (Office and Field.) at Synoptics Technologies Ltd. (2015-04 – 2022-10)
Synoptics Technologies Ltd. is a managed broadband service provider and system integrator company, accredited with the prestigious ISO 9001:2008 quality certification. They have relationship with leading ISPs (BSNL, MTNL, Airtel, Hathway etc.). They will provide customer a single point of contact for billing, support and implementation across India.
- Perform the Role of L1 Customer Support Engineer.
- Visited at Ctrls Data Center Mumbai for Activity supports. (Clients - NPCI, Axis Bank, Janalaxmi Finanace services, IDFC Bank )
- Back-office work.
- Basic Data maintenance.
- Updation of data record in excels.
- Creation of new data files.
- Maintenance of files.
- Structure Cabling.
- Electrical Cabling.
- Crimping and punching.
- Camera Installation.
- Survey Expert & Installations. (Wi-Fi, CCTV, Network, etc.)
- Router (LAN & WAN) Configuration.
- Firewall Basic Configuration. (Fortinet, Multiview, Gigatek, Sophos, etc.)
