Bakhtiyar Taufique

Dedicated professional with extensive experience in Desktop Support and Teaching & Training. Strong background in technical support, classroom training, and learner engagement. Excellent communication, leadership, and problem-solving skills with the ability to adapt to both IT and education environments.

Desktop Support Engineer – L1-L2 - Evision Infotech, Wipro Infotech, MetLife, Genpact, RBS

6 years of hands-on experience in IT support, troubleshooting, and customer service, handling L1/L2 support.

• Provide technical assistance to customers via phone, email, chat or remote tools
• Understand customer issues and resolve problems efficiently
• Maintain a professional and polite communication style
• Internet and network connectivity
• Email issues
• VPN, printer, peripherals
• Use remote desktop tools (Any Desk, Team Viewer, RDP) to access user Systems
• Performs system checks, configuration, and fixes remotely
• Maintained proper documentation of incidents and solutions
• Monitor system, servers, or applications (if applicable)
• Perform basis maintenance tasks and updates remotely
• Perform data security and company policies
• Coordinated with internal teams for issue resolution
• Ensure confidential customer information is protected
• Ensured timely closure of tickets and customer satisfaction
• Communication clearly with customers and internal teams

Teacher – Trainer - Archer Foundation03

3 years of experience in classroom training and academic sessions.

• Conducted classroom training and academic sessions
• Mentored students and supported skill development
• Planned lessons and managed classroom activities

Diploma - Computer English - Bharath University (2012)

12th - BSEB board Bihar (2009)

10th - BSEB board Bihar (2006)

Diploma - ADCA diploma in computer application

Diploma - Library science

Graduation - FEA - Freedom Employability Academy (2025)