Bala

Front Office Executive with 4 years of experience in hospitality operations including guest handling, front desk management, reservations, billing and OTA coordination. Skilled in delivering excellent guest service and maintaining smooth front office operations in a fast-paced hospitality environment.

Front Office Executive - Hotel Saradharam - Chidambaram

(2022-01 - 2026-01)

• Managed daily front desk operations including guest check-in and check-out for 30–50+ guests per day
• Handled room reservations and coordinated bookings via telephone and OTA platforms
• Maintained accurate billing, cash/card transactions, and daily sales reports
• Responded to guest inquiries via phone, email, and in-person professionally
• Resolved guest complaints efficiently to ensure high guest satisfaction
• Maintained guest records and updated information in Hotel PMS system
• Ensured smooth coordination between front office and housekeeping departments

B.Sc - Mathematics - MGR ARTS AND SCIENCE COLLEGE, KATTUMAMARKOIL (2019-01 - 2022-01)

Higher Secondary (2018-01 - 2019-01)

SSLC (2016-01 - 2017-01)