Bala Ji

Experienced Field Engineer with over 15+ years of experience in Healthcare industry. Excellent reputation for resolving problems and improving customer satisfaction. Specialized in conducting servicing, troubleshooting and repairs on designated modalities with high success rates. Expertise in field change orders, safety checks, modifications, routine calibrations, preventative maintenance, and predictive/proactive case closures.

Senior Service Engineer at Elekta Medical Systems India Pvt Ltd (2018-08 – Present)

Senior Service Engineer for Radiotherapy Equipment such as LINAC. Responsible for service delivery, service quality, and complex technical support of Elekta Hardware System and associated Software.

• Senior Service Engineer for Radiotherapy Equipment's such as LINAC
• Responsible for Service delivery and Service Quality
• Perform complex and technically demanding support of Elekta Hardware System and associated Software
• AERB Certified Radiotherapy Service Engineer
• Diagnose and repair mechanical, electrical, electronics, network, software and electromechanical failure in equipment
• Responsible to Achieve 100% Completion on Elekta Learnings
• Ownership of service deliverables for the designated customer site
• Accountable to Achieve KPI Targets. Continuous focus on NSAT, MTTR, Remote Fix Rate and FVRR
• Predictive & Proactive Case closures as earliest as possible
• FCO implementations

Deputy Manager at Allengers Medical systems Ltd (2011-04 – 2018-07)

Deputy manager for Cathlab service from Chennai, responsible for Installation and service operations across South Region of India.

• During my Tenure, I served as Deputy manager for Cathlab service from Chennai, responsible for Installation and service operations across South Region of India
• Done 25 Cathlab installations
• Selling service contracts
• Continuous Engagement With customer for Product improvement
• Sustain Service Quality and availability
• Room Plan & Site Requirement Guidance to customers
• Demonstrations for New proposals to support Sales Team

Service Engineer at Allengers Medical systems Ltd (2011-04 – 2012-03)

Service Engineer role during initial tenure

Senior Service Engineer at Allengers Medical systems Ltd (2012-04 – 2014-04)

Senior Service Engineer role

Assistant Manager at Allengers Medical systems Ltd (2014-04 – 2018-03)

Assistant Manager role

R&D Testing Engineer at Telematics India Pvt Ltd (2010-09 – 2011-04)

Responsible for Testing the EPABX systems in R&D and Technical support for Service and production.

• Responsible for Testing the EPABX systems in R&D
• And Technical support for Service and production

Bachelor of Engineering in Electronics & Communication Engineering – GKM Engineering College-Anna University (2007 – 2010)

Diploma in Electronics & Communication Engineering – Sri Nallalaghu Polytechnic College (2005 – 2007)