Chief of Staff - CTO's Office at Factors.ai (2024-07 – Present)
Leading strategic initiatives in CTO's office, managing Compliance & Security team and QA team, driving process optimization and operational excellence.
- Manages QA + Security Teams Engineering-wide Agile Rollout
- Vendor & Cost Management Led 6 Security Certifications
- 100+ Security Assessments
- Managed the QA and Security teams, driving accountability, hiring, and performance standards across both functions
- Set up Agile processes across the engineering org — standardizing sprint cadence, ceremonies, estimation, and tracking
- Set up and led company-wide IT projects spanning identity, device management, SaaS administration, and infrastructure rollouts
- Owned vendor management and cost optimization — scouting tools, negotiating contracts, and securing best-in-class rates across the company's SaaS and product stack
- Partnered with GTM Engineering to streamline lead routing, CRM hygiene, and revenue-ops workflows, lifting funnel efficiency
- Ran release cycle management coordinating staging deployments, QA testing, and comprehensive release documentation
- Established comprehensive employee onboarding process including BGV, device inventory management, and Sprinto integration
- Owned VAPT lifecycle and ongoing security assessments — driving ISO 27001, SOC2 Type II, and GDPR certifications and coordinating remediation through closure
- Built and owned internal automations across Sales, Marketing, Support, and Engineering, eliminating manual handoffs across teams
- Built internal analytics dashboard consolidating project health metrics for 4,000+ customer projects using React, Node.js, and BigQuery
- Migrated dev card tracking from bi-weekly Google Sheets to a real-time GitHub Projects board with integrated product backlog
- Implemented automated bug tracking system integrating multiple platforms with workflow automation and sync capabilities
- Deployed Factors Advisor application on GCP with SSL certificates and optimized QA tracking processes
- Automated device inventory management and implemented SLA-based QA performance tracking with weekly reporting
- Managed Google ABM POC implementation
Senior Technical Program Manager at Tracxn Technologies (2023-03 – 2024-07)
Led automation team of 22 professionals, driving cross-functional initiatives across the organization.
- 22 Team Members Led 42% Efficiency Improvement Sprint Management System
- Managed dynamic automation team of 20 developers and 2 Associate Product Managers
- Converted stakeholder requirements into detailed Product Requirement Documents (PRDs)
- Facilitated daily Agile Scrum meetings ensuring project alignment with timelines
- Developed Internal Sprint Management system from concept to production deployment
- Orchestrated comprehensive bug management for production infrastructure
- Spearheaded integration of Linux-based tools and scripts for process automation
- Conducted customer feedback calls and implemented improvement strategies
- Boosted project delivery efficiency by 42% through strategic leadership
Technical Program Manager at Medi Assist HealthCare Limited (2022-06 – 2023-03)
Managed end-to-end API development lifecycle and led 'Hercules' SaaS product development.
- 3M+ Daily Transactions 16 Production Bots 2 Major Releases
- End-to-end management of customer-requested API development lifecycle
- Led program management team of 4 professionals
- Primary program manager for 'Hercules' SaaS platform Phase I & II
- Managed major releases for Manipal and SBI General insurance platforms
- Supervised external RPA development team with 16 production bots
- Created comprehensive API monitoring dashboard for failure detection
- Handled 3M+ daily transactions across major healthcare platforms
Program Manager at BeGig Private Limited (2021-02 – 2022-06)
Multi-role position as Business Analyst, Product Developer, and Project Manager in fast-paced startup.
- 4 Team Members Led 3 Roles Simultaneously KPI Framework Design
- Led team of 4 professionals and managed day-to-day business operations
- Conducted requirement gathering and analysis across multiple departments
- Designed KPI frameworks and built actionable data dashboards
- Implemented process automation and efficiency improvements
- Administered implementation of Zoho, Jira, and other productivity tools
- Performed RCA analysis and third-party vendor vetting
