Bala Saraswathi

Proven Front Office Executive with a track record of enhancing guest satisfaction and streamlining operations at DHARANI INFRA DEVELOPERS. Skilled in document management and effective communication, leading to improved efficiency and reduced wait times by 30%. Adept at training team members, showcasing a blend of leadership and organizational abilities.

Customer-centric and detail-focused Front Office Executive with 4 years of experience overseeing fast-paced front offices in support of senior executive teams. Technologically savvy and personable professional with proven success at implementing new electronic processes for streamlined workflow and communication. Leads productive, loyal and confidential office teams in meeting and exceeding company and customer goals and objectives.

Front Office Executive - CHAITANYA INSTITUTE OF POLICE

(2016-03 - 2021-04)

• Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
• Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
• Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
• Assisted in training new front office team members, leading to increased productivity and efficiency.
• Maintained accurate records of guest information through diligent documentation and data entry efforts.
• Reduced wait times for guests by efficiently managing room availability and reservation changes.

Front Office Executive - DHARANI INFRA DEVELOPERS

(2021-05 - 2022-08)

• Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
• Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
• Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
• Assisted in training new front office team members, leading to increased productivity and efficiency.
• Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.

DIPLOMA - G.V.M. - G.V.M. POLYTECHNIC COLLEGE NAGULAPALEM

SSC - B.B.H.JR.COLLEGE Vetapalem