Balaji C

AWS-focused L1/L2 Production Support Analyst with 3+ years of experience in application support, incident management, problem management, and change management for global enterprise environments. Skilled in AWS (ECS, S3, CloudWatch), Dynatrace, Splunk, AutoSys job scheduling, Linux/Unix log analysis, and Oracle SQL/MongoDB scripting. Proven track record resolving P1-P4 incidents within strict SLAs, leading cross-functional bridge calls, and supporting high-stakes weekend deployments for clients across the US, UK, and Europe within ITIL-aligned ServiceNow environments.

Software Engineer, Production Support at Enhancesys Innovation Pvt. Ltd. (2025-09 – 2026-03)

• Provided L1/L2 production support for batch jobs and Linux servers, performing log analysis to identify root causes and maintaining 100% downstream application data feed availability across a 24/7 monitored environment.
• Automated recurring health checks and monitoring tasks by developing Shell scripts, reducing manual monitoring effort by an estimated 30% and cutting incident detection time.
• Executed MongoDB queries and scripts for rapid data validation, supporting faster incident triage and troubleshooting during production issues.
• Logged, tracked, and resolved defects using Bugzilla; performed manual QA testing pre-release to ensure zero-defect production deployments.
• Delivered critical production support and incident coordination for high-priority international projects spanning Algeria, Ukraine, and Qatar, partnering with cross-functional global teams.

Senior Process Associate, Production Support Analyst at Prodapt Solutions Pvt. Ltd. (2022-09 – 2025-02)

• Delivered high-tier L1/L2 application support, resolving P3/P4 incidents within strict SLA targets and coordinating cross-functional technical bridge calls for high-priority (P1/P2) incidents.
• Maintained and troubleshot production applications hosted on AWS ECS clusters; managed Amazon S3 buckets for data backups, archival, and file reprocessing.
• Monitored real-time application performance using Dynatrace and AWS CloudWatch, performing proactive log analysis and system health checks that helped prevent unplanned downtime.
• Built advanced Oracle SQL scripts (joins, set operators, functions) to fulfill ad-hoc business requests, generate critical reporting, and monitor database performance.
• Managed and debugged automated back-end workflows using AutoSys job scheduling, reducing recurring processing bottlenecks in daily batch cycles.
• Supported critical weekend deployments, environment maintenance, and post-release validation in collaboration with global stakeholder teams across the US, UK, and Europe.

Master of Business Administration in Finance – SRM University (Distance Education) (2025 – 2027)

Bachelor of Engineering in Electronics and Communication – Mahendra Engineering College (2018 – 2022)