Balaji K G (kgb)

Senior Customer Support & Operations Professional with 9+ years of experience in customer service, team leadership, operations reporting, stakeholder management, and business process support. Proven track record of leading teams, training employees and channel partners, improving customer satisfaction, and delivering operational excellence across telecom, background verification, and industrial sectors. Experienced in Salesforce, reporting, process management, and customer relationship management.

Team Leader (Channel Partner) at Fuji Electric Ltd (2025-03 – 2026-02)

• Managed national distributor inventory and sales reporting for batteries and generators.
• Generated operational reports for field sales agents and channel partner acquisition teams.
• Tracked production and inventory availability to support sales planning.
• Conducted Salesforce training sessions for channel partners and internal teams.
• Led a team of 10 members and supported onboarding and training initiatives.

Team Leader (BGV Process) at All Digi Tech Ltd (Formerly Allsec Technologies) (2022-08 – 2025-02)

• Performed background verification and criminal history reporting for U.S. educational institutions.
• Utilized Manual Vendor Data (MVD) tools to review, validate, and report candidate information.
• Maintained high levels of accuracy and compliance with client requirements.
• Trained and mentored team members while ensuring monthly performance targets were achieved.
• Managed a team of 10 associates and maintained strong operational performance.

Senior Customer Relation Officer at Hinduja Global Solutions (2014-01 – 2019-06)

• Promoted Airtel postpaid plans and value-added services to customers.
• Resolved customer queries and escalations while ensuring excellent customer satisfaction.
• Generated sales leads and provided product knowledge to customers.
• Trained new employees on sales techniques and customer engagement strategies.
• Consistently contributed to revenue growth and customer retention initiatives.

Junior Software Developer at Openwave Computing Services (2012-01 – 2013-10)

Project: Panorama Database for ExotiqProperty.com

• Designed and developed web application screens using ASP.NET and C#.
• Implemented CRUD operations using LINQ and ADO.NET.
• Maintained and enhanced database functionality based on client requirements.
• Coordinated weekly updates and supported testing and deployment activities.

Master of Computer Applications in Computer Applications – DGVC, Chennai (2012)

Bachelor of Commerce in Corporate Secretaryship – DGV, Chennai (2009)