Balaji Kamath

Results-driven Collections Team Supervisor with 10+ years of experience in financial services, auto loan collections, unsecured loan recovery, team supervision, KPI management, and customer escalation handling.

Team Supervisor at HDB Financial Services Limited (2022-12 – Present)

• Managing BKT X Auto and Unsecured Loan Collection operations for HDFC Bank Kerala region.
• Supervising collection teams and achieving monthly recovery targets and KPIs.
• Handling customer escalations and implementing collection strategies.
• Works on Monthly KPI
• Predetermining Tough situation and works in advance with spontaneous thinking

Center Manager at TVS Electronics Ltd (2016-12 – 2022-12)

• Managed supply chain, inventory operations, and SAP ERP SAP CRM processes.
• Tackling tough situations
• Customer escalation handling
• Improves overall center revenue and NPS Score.
• Hardware and software issue diagnosis
• Conducted inventory audits and implemented 5S practices to reduce stock mismatches.

B.E. in Electronics & Communication Engineering – Professional Group of Institutions (2015)