Balaji R

Results-driven Retail Operations Manager with 18 years of progressive experience leading store, distribution center, warehouse, inventory, and last-mile operations across Kuwait and India. Proven track record managing multi-site P&L, shrink and loss prevention, FIFO/FEFO compliance, and large frontline teams (150+ staff) in high-volume, 24x7 environments. Skilled at translating customer and employee needs into operational improvements, staff training programs, and streamlined systems that drive sales performance and cost control.

Manager at Oncost Supermarket (2024-08 – Present)

• Oversee full store operations including profit & loss accountability, cash management, and customer complaint resolution.
• Enforce dump & shrink control and FIFO/FEFO standards to protect margin and product quality.
• Lead and develop the store team, driving accountability and consistent service standards.

Sales Manager at Grand Hyper (2022-02 – 2024-07)

• Managed store-level P&L, shrink control, and FIFO/FEFO adherence across a high-footfall hypermarket.
• Directed HR coordination, recruitment, and training to build a capable, customer-focused team.
• Handled cash management and customer complaint resolution, maintaining service and compliance standards.

DC Manager – E-commerce (5K Store) at Innovative Retail Concepts Pvt. Ltd. (Big basket) (2021-07 – 2022-01)

• Managed a 43,000 sq. ft. fulfillment center holding 5 crore+ stock value, running 24x7 operations.
• Led a workforce of 150+ across inbound/outbound, order processing, cold chain, and returns management.
• Owned manpower rostering, attrition and absenteeism control, and staff training coordination.
• Managed inter-DC and long-tail transport & logistics, movable assets, and FV quality control/monitoring.
• Drove on-time picking, inventory accuracy, and loss-prevention adherence across the facility.

Assistant Store Manager at Max Hypermarket India Pvt. Ltd. (SPAR) (2019-02 – 2021-07)

• Managed P&L, loss prevention, and quality control for a 55,000 sq. ft. mall-based hypermarket.
• Directed manpower planning, HR coordination, recruitment, and training; managed attrition/absenteeism.
• Oversaw MCIP and fixed/movable asset management, security, housekeeping, and stock indent processes.
• Managed inward/return processing, last-mile delivery, inventory, and transport & logistics operations.

Regional Operations Manager at Prime Mart Super Market (2015-01 – 2019-01)

• Managed 6 stores across the region, owning P&L, dump & shrink control, and FIFO/FEFO compliance.
• Led cash handling, team leadership, and customer complaint resolution across the store network.
• Directed HR coordination, recruitment, training, and quality control initiatives region-wide.

Senior Store Manager at Heritage Foods India Ltd. (2008-03 – 2014-12)

• Managed 4 stores, taking full ownership of P&L, dump & shrink control, and FIFO/FEFO standards.
• Led store teams, cash management, and customer complaint resolution across multiple locations.
• Coordinated HR recruitment and training programs to build store-level talent.

MBA in Retail Management & E-Commerce (2024)

Bachelor of Arts in History – Tamil Nadu University (2012)

Diploma in Hospitality & Hotel Management – Canan Campus Institute (2006)

Higher Secondary Education in Biology – Corley Higher Secondary School (2005)