Work Experience:
Apr’14 to Till date – FTTP Access & Network Planner – Openreach, UK at Tata Consultancy Services Ltd
- Planning and designing of complex fiber network infrastructure, outside plant- ducts, locating splitters, manifold, Fiber DP’s and CBT in FTTP (Fiber to the premise)
- Knowledge of GIS software PIPER, MapInfo, Arc-GIS and GeoHub
- Creating job packs for field engineers such as Wayleave pack, Civils and Fibre Schematics/Splice Diagrams using JJPA and Autotron tool
- Planning and placing the fibre equipment like Agg-Node, Splitter, Fiber Distribution point(DP), CBT and Joints based on number of copper access points and deciding equipment size
- Good knowledge in different type of fibre equipment and its size like splitters in 32, 64 and 128 port splitters and CBT size in 4, 8 and 12 port
- Configuring Fibre between equipment’s - Fiber Node configuration(FNC) and knowledge in cable schematics
- Worked in other logical recording systems such as INS, SRIMS, BeRT, CSS, ORWFMT, NGWFMT, HUD and Taskforce
- Worked in FTTP commissioning to enable build network into ready for service in the system
- FTTP Order Management in Service Delivery- Effectively managingfallout orders and tasks allocated to the engineers for field work, ensure service enabled within customer committed date (CCD)
- Worked in Openreach customer solution(OCS) web chat portal to provide order progress update to CP(communication providers)
Nov’08 to Mar’14 – Planogram & Stores Reporting-MIS Project – Home Depot, USA – at Tata Consultancy Services Ltd
- Responsible for managing the daily deliverable and reporting the status to the Delivery Partner and to the client.
- Responsible for daily and monthly SLA agreed with the client
- Ensure utilization levels in projects are optimal with error free project delivery
- Responsible for seamless coordination between “on-shore” and “off-shore” team for project delivery and client relationship
- Generating performance reports, identifying areas of improvement, and implementing measures to improve performance levels
- Responsible for implementation of ePMO 3.0 and other internal tools
- Study/analyze client market and domain to strategize quantitative analysis to reduce operational and functional bottle necks
- Ensure customer satisfaction levels are high, conducts periodic dipsticks to measure satisfaction levels
- Set reasonable, challenging and clear performance goals for direct reports, communicates expectations clearly, monitors performance & provides appropriate feedback
- Participate in client presentations to showcase organization's depth of delivery expertise / capability
- Develop appropriate business continuity plan & periodically reviews the same
Oct’07 to Oct’08 – BT Vision–SSS Content Management Operation – BT, UK – at Tata Consultancy Services
- Worked as a module lead for Content Management testing team.
- Understand the Content Management application for testing
- Preparation of Software Requirements Specification (SRS)
- Record defects in the defect tracking system
- Discuss doubts/queries with Development Team/Client.
- Create the software test plan, get it reviewed and approved/ signed-off by the relevant stakeholders
- Communicate with the client or on site/ offshore team members, as required
- Track the new/ updated requirements in the project and modify testing artifacts accordingly
Jun’06 to Sep’07 – BT Retail Finance Operation-Private Circuit Billing System–BT, UK– at Tata Consultancy Services
- Process transitioned & migrated to Offshore
- Consistently met and exceeded the SLA in Pilot Phase
- Responsible for managing the daily deliverable and reporting the status to the Project Lead and to the client.
- Responsible for daily and monthly SLA agreed with the client
- Ensure utilization levels in projects are optimal with error free project delivery
- Responsible for seamless coordination between “on-shore” and “off-shore” team for project delivery and client relationship
- Generating performance reports, identifying areas of improvement, and implementing measures to improve performance levels
- Participate in client presentations to showcase organization's depth of delivery expertise / capability
Apr’03 to May’06 – Mandate Change Process - Barclays Bank PLC, UK– at Tata Consultancy Services Ltd
- Process transitioned & implemented successfully in Offshore
- Allocating work to the Processors
- Prioritizing the cases as per SLA in the Work flow tracker
- As an SME, clarifying the processor queries in the team
- Handled escalations and complaints from customer via emails and calls
- Conducting feedback session in monthly basis
- Responsible for managing the daily deliverable and reporting the status to the Project Lead and to the client
Sep’98 to Mar’03 –High Capacity Digital circuit (HICAP) –Q west Telecom, USA– at Tata Consultancy Services Ltd
- HICAP circuit is any High Capacity Digital circuit that transmits voice, data and video signals in one bundle from one customer location to another. HICAP services enable two-way transmission of digital signals at the transmission rate of 1.544 MBPS
- HICAP services are extensively used by Inter- Exchange Carrier (IEC) and Business and Government services (BGS). Telecom companies, Internet Service Providers (ISP) and customers having huge data traffic prefer High capacity services. The Inter-Exchange Carrier (IEC) Customers originates the service request via Activation
- ASR is the request for any telephone service such as ISDN,Frame-relay, Hicap, PCS, AIN, etc., and the ApplicationPlanned (APP) Date is assigned to the order. Customerrequest information is stored in a system called EXACT(Exchange Access Control and Tracking System)
- Telco Products Handled : T1, T3, and OC03
- For HICAP circuits, the FACS system will ensure aconnection from both end points of the circuit to the nearest Central Office (CO)
- Circuit design is completed and issued to field by “RID“Record Issue Date. Work Force Administration (WFA) then governs the implementation and test stage by allocating field and CO technicians to do the physical turn-up of the circuit. The SOP assigns all dates to the Service Order up front. Critical dates are used to track the progress of process provisioning. On completion of testing circuit is provisioned to the customer and billing systems are updated on the activation of service.
