Balaji Shankar Yadav

Professional with overall 11+ years of experience in Learning & Development (L&D), currently pursuing an MBA in Project Management, and strategically transitioning into Information Security and AI Governance auditing roles. ISO/IEC 27001:2022 Lead Auditor Certified and ISO/IEC 42001:2023 Certified Lead Implementer Certified, with knowledge of DPDPA 2023 compliance frameworks. Currently pursuing CISA.

Strong understanding of ISMS implementation, risk assessment methodologies, internal audit processes, control validation, and regulatory alignment. Experienced in governance-driven training, policy awareness, process documentation, and audit readiness support. Aiming to build a career in Lead Auditor and compliance-driven governance roles.

Program Manager - Eduramp Training Services Pvt. Ltd.

(2025-11)

As a Project Manager at Eduramp, I managed training execution for over 600+ learners collaborating with 13+ corporate clients CSR Project and 30+ trainers. I oversaw E-learning, on-site, and instructor-led training, optimizing post-sale training while leading a team of 10+ members. My initiatives increased learner engagement by 30% and maintained a 85%+ satisfaction rate through weekly client reviews.

I developed annual training plans, improved assessments by 40%, and streamlined LMS operations, reducing administrative overhead by 20%. Strengthening client relationships through on-site visits and progress reports, I ensured seamless communication and alignment of training with business goals.

Operations Team Leader - ITVedant Education Pvt. Ltd.

(2024-04 - 2025-10)

Managed 50+ academic batches, ensuring smooth operations, batch allocation, and faculty coordination. Oversaw the academic lifecycle of 350+ learners, handling enrollment, counseling, exam arrangements, and placement coordination. Managed LMS portals like Pulse & Wingz, streamlining learning resources and reporting.

Coordinated with 20+ faculty members while managing classroom infrastructure and technical support. Implemented 10+ process improvements to enhance efficiency and student experience. Organized 10+ placement drives, 350+ placed learners annually connecting learners with top employers.

Addressed 150+ student queries, ensuring a seamless academic journey while maintaining fair team management, problem-solving, and time management to achieve institutional goals effectively.

Delivery Manager - Indian Institute of Hardware Technology

(2022-01 - 2024-03)

As a Training Delivery Manager at IIHT, I managed training execution for over 1,000 learners annually, collaborating with 13+ corporate clients and 50+ trainers. I oversaw E-learning, on-site, and instructor-led training, optimizing post-sale training while leading a team of 15+ members. My initiatives increased learner engagement by 30% and maintained a 90%+ satisfaction rate through weekly client reviews.

I developed annual training plans, improved assessments by 40%, and streamlined LMS operations, reducing administrative overhead by 25%. Strengthening client relationships through on-site visits and progress reports, I ensured seamless communication and alignment of training with business objectives.

Project Coordinator - Step Education Training & Service Pvt. Ltd.

(2020-12 - 2021-11)

As a Project Coordinator at STEP Education, I successfully led mobilization efforts, enrolling and training over 1,500 candidates through 400+ training sessions while assessing 20+ centers for operational improvements. I managed a team of 15+ members, streamlining training, enrollment, and placement processes, resulting in over 90% efficiency. Successfully facilitated the placement of 400+ candidates Spearheaded placement initiatives, ensuring job opportunities for candidates and strengthening employer partnerships.

Additionally, I oversaw portal management, TOT certification, and center verification, ensuring seamless project execution. My role focused on optimizing workflows, enhancing candidate engagement, and implementing strategic improvements to maximize efficiency and drive successful placements.

IT-ITES Trainer (PMKVY) NSDC Project - DTH Trainer (Tata Strive) CSR Project - Excelus Learning Solution

(2019-07 - 2020-08)

As a Trainer at Excelus Learning Solutions, I conducted over 200 training sessions, mobilized 500+ candidates, and provided career counseling to drive enrollments. I designed interactive training programs and managed E-learning sessions, ensuring a 95%+ retention rate and enhancing job readiness, leading to 60%+ placements in relevant fields. Additionally, I collaborated with teams to optimize training effectiveness and conducted weekly client reviews to improve outcomes.

My efforts focused on delivering engaging learning experiences, refining training strategies, and aligning programs with industry requirements to maximize student success and career growth opportunities.

Sales Process Trainer - Milecode

(2015-02 - 2019-06)

As a Sales Trainer & Process Manager, I oversaw outbound sales operations, achieving 95%+ targets and resolving 100+ escalations monthly, maintaining 90%+ client satisfaction. I led recruitment and onboarding, conducting 50+ interviews and onboarding 200+ hires annually. I delivered comprehensive sales training, including OJT for 150+ agents, and monitored performance through TL feedback.

Additionally, I audited 500+ calls monthly, providing insights to enhance conversion rates and communication effectiveness.

MBA - Project Management - Arunachal University (2024)

BSC - Information Technology - Arunachal University (2017 - 2020)

HSC - Science - Arunachal Board (2016 - 2017)

Diploma - Electronics and Telecommunication - Mumbai (2015 - 2016)

SSC - English - Maharashtra Start Board (2015)