Balaji Venkatesh

Highly accomplished and results-driven Vice President with a comprehensive background in operations, Project Management, procurement, finance, administration, and client relationship management in multiple domains with demonstrated expertise in driving operational excellence, optimizing processes, and achieving strategic business objectives. Results-driven Operations & Business Leader with 20+ years of experience managing end-to-end operations, P&L accountability, project management, procurement, facilities management, business transformation, and strategic planning across India and the UAE. Demonstrated success in driving operational efficiency, cost optimization, revenue growth, vendor management, process excellence, and organizational scalability.

Skilled in leading large multicultural teams, managing multi-million-dollar budgets, and delivering business-critical projects while ensuring compliance, quality, and customer excellence.

Vice President – Operations - Zaxis Aggregators Pvt Ltd - Chennai

(2025-01 - 2026-04)

• Handled end-to-end delivery of projects valued at 11+ Crores.
• Lead end-to-end operations strategy across supply chain, projects, and customer operations
• Manage cross-functional teams ensuring seamless execution across business units
• Drive process optimization initiatives to enhance efficiency and reduce turnaround time
• Oversee budgeting, cost control, and KPI-driven performance management
• Collaborate with leadership to scale operations and drive business growth
• Improved operational efficiency by 20-25%
• Reduced operational costs
• Managing teams of 12+ employees

General Manager – Operations, Procurement, Finance & Administration - Enetric Technology Solutions LLC - Dubai

(2018-07 - 2024-08)

• Managed projects worth AED 17+ Million across multiple client portfolios
• Directed end-to-end operations across UAE including projects, procurement, finance, and administration
• Owned P&L, budgeting, and cash flow management ensuring business profitability
• Developed procurement strategies, achieving significant cost savings through vendor optimization
• Delivered complex ELV & building automation projects with high client satisfaction
• Strengthened client relationships, driving repeat business and revenue growth
• Implemented process improvements and operational controls enhancing productivity
• Reduced procurement costs by 20–23% through strategic sourcing and vendor negotiations
• Directed annual budgets exceeding AED 13 million, driving cost efficiency, optimized allocation, and robust financial governance
• Delivered 30+ projects successfully, meeting timelines, budgets, and quality benchmarks
• Improved operational efficiency by 20–25% through process optimization and performance tracking

Manager – Operations & Business Development - Syscoms College - UAE

(2016-01 - 2018-01)

• Led operations and expansion strategies across multiple locations
• Increased student enrollment and revenue through market expansion initiatives
• Managed budgeting, vendor negotiations, and team performance
• Increased revenue by 18–25% through business development, client acquisition, and process improvements
• Expanded operations to 2+ locations, strengthening market presence and service coverage

Regional Head - Mazenet Solutions - Chennai

(2014-01 - 2016-01)

• Managed regional P&L, operations, and business development
• Drove revenue growth and market expansion
• Led recruitment, training, and performance management
• Increased revenue by 18–25% through business development, client acquisition, and process improvements
• Managed teams of 35+ employees

Operations Manager - NIIT (Franchise) - Chennai

(2011-01 - 2014-01)

• Managed operations, marketing initiatives, and revenue growth strategies
• Identified market opportunities and launched new combo programs
• Increased revenue by 18–25% through business development, client acquisition, and process improvements
• Managed teams of 27+ employees

Client Manager - Cascade Billing Services

• Managed key client portfolios, improving billing accuracy and enhancing service delivery standards
• Drove client satisfaction and retention through proactive relationship management
• Optimized billing workflows, reducing errors and improving efficiency

Assistant Manager - Spectra Legal Services

• Directed legal operations, ensuring compliance and improving turnaround time
• Implemented process improvements to enhance operational efficiency and case resolution
• Led cross-functional coordination to strengthen service delivery

Team Leader - Sutherland Global Services

• Led team operations, consistently achieving KPIs and service targets
• Enhanced team productivity and service quality through coaching and performance management
• Ensured SLA adherence and high customer satisfaction levels

M.Sc - IT (2003-04)

B.Sc - Computer Science (2001-03)