Balasubramani Pillai

A dedicated and experienced service support engineer with 5+ years of proven results and track record in customer relationship, Salesforce automation such as ZohoCRM and Microsoft office.

Sr.Service Coordinator - IndiFOSS Analytical pvt Ltd

(2019-07)

• CRM training to new joinee
• Maintain Installation report of Milko Screen- Raw milk analyse
• Preparation of Quotation of Milkoscreen Consumables, Spares s AMC
• Updation of PO received related to Milkoscreen Consumables, Spares s AMC
• Intimate Account Dept. for Invoice generation against received PO
• Dispatch the material on time against PO
• Share the Dispatch details with customer – Soft/Hard copy of invoices
• Manage Milkoscreen instruments details (e.g. Sold-out s Installation)
• Monthly MBO report generation
• Coordinate for payment advice – Customer/Service Representative
• Forecast file update - Engineer, Service rooms Open PO
• Coordination with Delta team to implement CRM
• Toll free issue coordination with IVRs team
• Preparation of monthly rental project invoice s Pending PO follow up with sales team
• Purchase order process (Order management) of customer with cross verify of terms and conditions
• PO against verify payment term and delivery period and other terms ,etc.

SERVICE CONTROLLER - SINTEX BAPL LIMITED

(2018-06 - 2019-07)

PAN INDIA AFTER SALES s SERVICE CONTROLLER

Junior Quality Engineer - Rajshree enterprise

(2015-04 - 2018-05)

service engineer

396 Days Rental - Instrument Rental mode supply s service provide with follow up. ERP implementteam coordination.

B.Tech/B.E. - christ college of engineering and technology (2015)