Customer Delight Officer - QUAMPETENCE
(2026-05)
- Managed customer interactions and supported a positive customer experience.
- Responded to customer queries, understood requirements, and coordinated timely resolutions.
- Maintained effective communication with customers and internal teams to ensure expectations were met.
Assistant Project Manager - STREFA PROJECTS PVT LTD
(2023-07 - 2026-01)
- Assisted in planning, executing, and delivering commercial and residential interior fit-out projects on time and within budget.
- Coordinated with clients, architects, vendors, and contractors to ensure clear communication and timely project execution.
- Monitored daily site activities, ensuring adherence to quality, safety, and compliance standards.
- Prepared project schedules, tracked progress using MS Project/Primavera, and provided regular updates to senior management.
- Assisted in procurement processes, including sourcing materials, vendor negotiations, and purchase order management.
- Maintained documentation including project reports, site instructions, change orders, and status updates.
Senior Executive, Business Development - UNACADEMY, BANGALORE, INDIA - Bangalore, India
(2022-02 - 2022-06)
- Prospected and onboarded new educators and institutional partners to expand Unacademy's learning platform.
- Conducted market research to identify new business opportunities and competitive positioning in the edtech sector.
- Built and maintained strong client relationships, ensuring high levels of customer satisfaction and retention.
- Collaborated with cross-functional teams including sales, marketing, and product to align on growth strategies.
- Delivered compelling sales presentations and demos tailored to client needs, resulting in increased platform adoption.
- Achieved and exceeded monthly sales targets and KPIs within a high-paced, performance-driven environment.
Relationship Officer - ASTROVISION INDIA PRIVATE LTD
(2021-01 - 2022-02)
- Built and maintained strong customer relationships to enhance client retention and satisfaction.
- Identified customer needs and recommended appropriate products and services, contributing to a 20% increase in customer engagement.
- Responded to customer inquiries, resolved complaints, and ensured a seamless customer experience.
- Collaborated with internal teams (sales, operations, and support) to ensure client expectations were met effectively.
- Conducted regular follow-ups with existing clients to cross-sell and up-sell company offerings.
- Maintained accurate records of client interactions and transactions in CRM systems.
Accounts Manager (Tele Sales) - OLX INDIA PRIVATE LTD, NEW DELHI, INDIA - New Delhi, India
(2017-07 - 2020-10)
- Managed B2B and B2C client accounts, ensuring consistent follow-ups and achieving high customer retention rates.
- Led telesales team efforts to generate qualified leads, convert prospects, and exceed monthly sales targets.
- Developed and executed strategic outbound calling campaigns to drive product adoption and revenue growth.
- Built strong client relationships by offering customized product solutions and handling objections effectively.
- Utilized CRM tools (e.g., Salesforce, Zoho) to manage pipeline, log interactions, and track sales performance.
- Analyzed market trends and customer feedback to identify upselling and cross-selling opportunities.
Process Associate - ALLIANCE WORLD WIDE
(2016-03 - 2017-06)
- Processed and validated high-volume data entries with a focus on accuracy and timeliness.
- Supported daily operational workflows including document verification, record management, and quality control.
- Assisted in the preparation and review of reports, ensuring compliance with internal standards and client requirements.
- Handled customer queries via email and phone, ensuring quick resolution and maintaining customer satisfaction.
- Collaborated with cross-functional teams to streamline process improvements and reduce operational delays.
- Maintained and updated client databases using CRM tools and internal systems.
