Balighuddin Nehri

Customer Support, Operations and Client Relationship professional with 7+ years of experience in customer service, operations, sales coordination and stakeholder management. Skilled in customer issue resolution, escalation handling, client communication and cross-functional coordination. Seeking opportunities in Inside Sales, Business Development, Customer Success or Operations.

Additionally, I am open to opportunities in print modeling, commercial modeling, and acting assignments with competitive compensation.

Customer Support Associate - Tech Mahindra

• Delivered voice and chat support while maintaining high customer satisfaction.
• Resolved customer escalations within service levels.
• Collaborated with internal teams for timely resolutions.

Support Ambassador – Airbnb Process - Concentrix

• Handled bookings, reservations and account-related requests.
• Resolved customer concerns while meeting quality standards.
• Worked with multiple teams for faster case resolution.

Customer Support Executive - Reqs Technologies India Pvt. Ltd.

• Provided support via calls, emails and chat.
• Resolved customer and product-related issues.
• Maintained customer records and follow-ups.

Site Management & Sales Coordinator - S&S; Constructions

• Managed site operations and workforce coordination.
• Coordinated with clients, vendors and project teams.
• Supported sales coordination and reporting.

Master of Arts - English - Meerut University (2009)