Bansharailang Kharumnuid

Aim to leverage more than 5 years of experience in training and operations within the education sector, focusing on digital literacy and professional development. Intent on applying my expertise in curriculum design, project management, and skill-based training programs to foster sustainable employment opportunities and enhance digital inclusivity. Proven ability to design and implement transformative digital literacy programs, driving social inclusion and employment.

Committed to continuous professional development, staying abreast of industry trends and advancements.

Senior Faculty Training and Operations at Anudip Foundation for Social Welfare Organization (2023-02 – 2026-02)

Led comprehensive training sessions focused on soft skills and professional behaviors critical to the workforce. Developed engaging curriculum, managed training operations, ensuring program effectiveness and transformative learning experiences.

• Led comprehensive training sessions focused on soft skills and professional behaviors
• Developed engaging curriculum and managed training operations
• Ensured program effectiveness and transformative learning experiences
• Instrumental in bridging gap between underprivileged individuals and sustainable employment opportunities

Associates - Legal Talent Acquisition at Vahura (2012-02 – 2013-01)

Efforts were instrumental in refining legal talent acquisition processes. Involved strategic initiatives targeting the enhancement of legal recruitment practices, ensuring alignment with dynamic needs of clients for exceptional legal professionals.

• Focused on data management, leveraging CATs software for efficient data handling
• Contributed to office management and coordination of meetings
• Compiled detailed research dossiers for new clients
• Streamlined operations and enhanced client engagement

Telemarketing Executive - Student Counselor at DELHI INSTITUTE OF MANAGEMENT AND RESEARCH (2009-02 – 2012-02)

Communicated effectively with prospective students, providing detailed information about institute's programs and admission procedures, contributing to increase in student enrollment.

• Communicated effectively with prospective students
• Provided detailed information about programs and admission procedures
• Enhanced institute's outreach and engagement strategies
• Effectively utilized telemarketing techniques to attract and counsel potential students
• Contributed to increase in student enrollment

Digital Interactive Executive at [24]7.ai (2021-09 – 2022-04)

Handled customer queries through digital channels and provided support solutions. Strengthened ability to work in fast-paced environments and enhanced problem-solving and communication skills.

• Handled customer queries through digital channels such as chat, email, and messaging platforms
• Provided accurate information, troubleshooting support, and solutions to client concerns
• Ensured high-quality customer engagement by maintaining professionalism and empathy
• Met performance targets related to response time, resolution rate, and customer satisfaction
• Collaborated with team members and supervisors to improve processes
• Maintained detailed records of customer interactions
• Adapted quickly to new tools and technologies

Graduation/Diploma in FD&T (Fashion Design and Technology) – National Institute of Fashion and Technology Kolkata (2002 – 2004)

12th in HSSLC – Meghalaya Board of School Education (2002)