Barsha Jana

Dedicated and customer-focused professional with experience in delivering exceptional customer support, resolving issues efficiently, and ensuring high levels of customer satisfaction. Strong communication skills with a positive attitude and adaptability in fast-paced environments.

Customer Service Associate at Tech Mahindra Pvt. Ltd. (2025-06 – 2026-06)

• Handled inbound and outbound customer interactions via voice support.
• Provided accurate information and solutions to customer queries.
• Resolved customer complaints and ensured timely follow-up.
• Maintained customer records and updated information in the system.
• Worked closely with team members to achieve performance targets and enhance customer satisfaction.

Customer Service Executive at Maxicus Pvt. Ltd.

• Assisted customers through voice and non-voice support.
• Resolved customer complaints professionally and efficiently.
• Maintained high standards of customer satisfaction.
• Managed customer records accurately and followed company procedures.
• Collaborated with team members to achieve performance targets.

Bachelor of Arts (B.A.) – Gurudas College, University of Calcutta (2021)