Basavaraj Gaddi

Order Management and Order-to-Cash (O2C) professional with over 5 years of experience in global supply chain operations across SAP CRM (Q2C) and SAP ECC environments. Expertise in managing end-to-end order lifecycle, EDI processing, pricing validation, delivery tracking, export compliance, ship hold release, post-booking changes revenue impacting orders. Recognized for operational excellence, process adherence, and effective cross-functional stakeholder collaboration in multinational environments.

Sr. Order Management Analyst at Wipro Technology (2022-06 – Present)

Client: HP Inc

• Managed end-to-end order lifecycle from order booking to shipment and invoicing
• Processed EDI and manual orders, ensuring high accuracy and compliance
• Validated pricing, contracts, and customer purchase orders
• Handled order exceptions, backorders, and post-booking changes
• Managed delivery tracking and ensured on-time order fulfilment
• Resolved credit holds, pricing issues, and customer escalations
• Issued credit notes and handled dispute management cases
• Performed root cause analysis (RCA) for recurring issues
• Collaborated with Sales, Finance, and Logistics teams
• Supported automation and process improvement initiatives
• Maintained SLA/KPI targets (accuracy, TAT, productivity)

Associate Specialist at Tech Mahindra (2019-03 – 2019-11)

• Answering customer questions about the new plans, offers, or services
• Resolving customer complaints
• Making changes to customers' accounts
• Addressing billing concerns
• Generated E-invoice for customs to ensure audit readiness and data integrity
• Supported regional ad-hoc projects and process improvement initiatives

Bachelor of Computer Application in Computer Application – SVS BCA & BBA College, Ilkal (2014 – 2017)

Intermediate (Professional Accounting) in Accounting (2012 – 2014)