Basha Shaik

I had an Servicenow Developer

• Over all 3+ years of professional IT Experience and 2.8+year of experience in Service-Now platform as both Developer & Administrator.
• Extensive experience on technical implementation of various Service Now modules such as Incident Management, Problem Management ,change management.
• Perform creation of application modules, tables, forms, links and usage of personalize form layout, dictionary ,UI policies, UI actions, data policies, business rules, client scripts 
• Build reports and home pages.
• Experience on email notification and create email notifications.
• Reporting, report scheduling, import/export data.
• Use of record producers to create incident and problem.
• Implementation experience of IT Service Management (ITSM) .

• Implemented ServiceNow Customization using Client Scripts, UI policies, UI Actions, Business Rules, Script Includes, workflow administration, report setup, and data imports using Transfer Maps and data export.
• ServiceNow application development, including creation of Service Catalogs, Email Notifications, Form Design.
• Worked on creating new Application, Table Creation.
• Worked on REST API Stories which were related to integration between two ServiceNow instances and also integration between ServiceNow and other systems.
• Good knowledge on Glide Scripts and Java scripting.
• worked on the CSM module specific to case management.
• Experienced in the analysis, development and automation of various ITSM process including Incident Management, Change Management, Service Request.
• Worked on ServiceNow Integration related issues with other tools (Like inbound/outbound tickets are bridging between ServiceNow and other integrated tools)
• Created Buttons and context menus using UI actions Designed many email templates by using HTML and used them in notifications. 
• Responsible for creating Homepages including basic reporting, gauge configuration, and dashboard presentation.
• Involved in scheduling the daily and weekly jobs to push the data into the application using import Sets and Transform Maps.
• Created the Transfer Maps for importing data.
• Worked on User administration like Creating User, roles, and groups.
• Worked on Adding users to watchlist like subscribing users to CI and Company level email notifications.
• Worked with business analyst to create and modify Service Catalogs and Request Workflow Design.
• Documented business processes, functional requirements Conduct information flow analysis, process modeling within and across multiple business streams.
• Maintained integrity of the ServiceNow tool across production and non-production environments.
• Involved production support for all the ServiceNow related issues.