Supervisor - Wings Travels Management India Pvt. Ltd.
(2012-06 - 2014-12)
- Supervised daily employee transportation operations to ensure safe, timely, and efficient pickup and drop services.
- Planned and optimized routes based on employee locations, shift timings, and traffic conditions.
- Coordinated with drivers to ensure adherence to schedules, routes, and company policies.
- Monitored vehicle availability, fuel usage, and maintenance schedules to minimize downtime.
- Ensured compliance with safety regulations, company standards, and local transport laws.
- Managed driver attendance, shift rosters, and performance evaluations.
- Handled employee transport-related queries, complaints, and escalations effectively.
- Maintained accurate records of trips, mileage, fuel consumption, and incident reports.
- Coordinated with HR and admin teams regarding employee onboarding, shift changes, and transport requirements.
- Implemented cost-control measures while maintaining service quality.
Senior Admin executive - WNS global services
(2015-01 - 2021-01)
Handling employee transport help desk and responsible for directing, coordinating, planning and overseeing tasks and operations within an organization involving transportation.
- Allocating transport facilities for 3500+ employees.
- Maintaining daily transport chart for each employee writing mails.
- Arrangement Transport for client and pickup drop to Hotel/Airport.
- Preparing Weekly Shift Rotation for the Staff.
- Planning & Scheduling.
- Maintaining daily MIS Data.
- Conducting briefing sessions for Vendor Supervisors, Drivers & Guards.
Fleet manager - Executive Car Rental Services
(2023-08 - 2024-05)
- Manage and oversee the spot rental fleet of vehicles, ensuring they are well-maintained, clean, and safe for transportation.
- Route Planning Develop and optimize vehicle routes to ensure timely arrival and departure, taking into account factors such as traffic patterns, guests locations, and safety considerations.
- Driver Management: Sourcing, supervise and provide guidance to drivers, including scheduling, training, driver's compliance management and performance management.
- Safety Compliance: Ensure compliance with all relevant safety regulations and protocols, conducting regular inspections of vehicles and enforcing safety procedures.
- Communication: Maintain open and effective communication with guests, staff, and transportation personnel regarding vehicle schedules, changes, and any issues that may arise.
- Emergency Preparedness: Develop and implement emergency response protocols for transportation-related incidents, coordinating with administration and emergency services as necessary.
- Budget Management: Assist in budget planning and management for vehicle management - related expenses, optimizing resources while maintaining service quality.
- Record Keeping: Maintain accurate records of vehicle routes, schedules, maintenance logs, RTO works and other relevant documentation.
Business Development / ETS Operations Manager - Executive Car Rental Services
(2025-07)
- Identified and developed new business opportunities with corporate clients, travel agencies, hotels, and event planners to drive revenue growth.
- Built and maintained long-term relationships with corporate accounts, ensuring repeat business and contract renewals.
- Conducted market research to analyze customer needs, competitor pricing, and industry trends.
- Prepared and delivered sales presentations, proposals, and rate contracts to prospective clients.
- Negotiated pricing, service terms, and rental agreements to maximize profitability and client retention.
- Coordinated with operations and fleet teams to ensure timely vehicle availability and high service standards.
- Monitored daily ETS operations, vehicle allocations, trip schedules, and driver coordination to ensure smooth service execution.
- Managed booking confirmations, dispatch planning, route coordination, and operational documentation for corporate and travel clients.
- Ensured compliance with operational policies, safety standards, and company procedures during service delivery.
- Tracked fleet utilization, trip status, fuel records, and operational performance to improve efficiency and cost control.
- Handled escalations, service disruptions, and emergency operational issues to maintain uninterrupted customer service.
- Prepared operational MIS reports, booking summaries, billing details, and client service reports for management review.
- Supported marketing campaigns, strategic partnerships, and promotional activities to enhance brand visibility and customer acquisition.
- Addressed client concerns and resolved service-related issues promptly to ensure high levels of customer satisfaction and loyalty.
