HR & Operations Associate - LD Transline - Toronto, Canada
(2024-01 - 2025-12)
Managed comprehensive HR Shared Services operations in a fast-paced logistics environment, handling onboarding, employee queries, compliance, and HRIS management independently.
- Managed the complete onboarding lifecycle for new hires — including pre-boarding documentation collection, identity and education verification, IT coordination for system access, and Day 1 induction sessions covering company policies, HR processes, and benefits.
- Served as the primary point of contact for employee HR queries — triaging, resolving, and escalating concerns related to policies, SOPs, attendance, and documentation; consistently maintained response timelines aligned with service level expectations.
- Maintained accurate and up-to-date employee records in the HRIS/CRM platform, enabling compliant, efficient retrieval for HR reporting and audit purposes.
- Conducted structured HR induction and orientation sessions for new employees, ensuring clear communication of statutory rights, company policies, and HR workflows.
- Implemented and monitored compliance with HR policies and labour law standards, ensuring all documentation and processes met regulatory requirements.
- Coordinated cross-functionally with operations and management teams to ensure seamless workflow during onboarding and ongoing HR support cycles.
- Analysed workforce and HR data to generate actionable insights for leadership — supporting evidence-based HR decision-making.
Management Executive (HR Lead) - G.T.B. Tours and Travels - New Delhi, India
(2018-01 - 2022-12)
Functioned as the de facto HR lead across a multi-function operations role, managing end-to-end people processes, compliance, and employee relations for a growing team.
- Oversaw full-cycle HR operations including staff onboarding, documentation, performance tracking, and operational compliance — maintaining adherence to applicable labour regulations.
- Maintained a comprehensive, confidential employee database ensuring data integrity, timely record updates, and audit-ready documentation.
- Managed employee grievances and conflict situations with sensitivity, professionalism, and strict confidentiality — resolving issues before escalation.
- Drafted and communicated internal HR policies and service standards, ensuring consistent adherence and reducing procedural inconsistencies across the team.
- Provided direct administrative and operational support to senior leadership — preparing performance reports, coordinating meetings, and supporting strategic implementation.
- Produced internal communications and operational reports to facilitate informed, timely decision-making across departments.
Sales Associate - Nuance Duty Free (Airport) - Toronto, Canada
(2022-01 - 2024-12)
- Developed strong cross-cultural communication and interpersonal skills in a high-volume, fast-paced, multicultural airport environment — directly applicable to HR Shared Services interaction quality.
- Resolved customer concerns promptly and professionally, demonstrating the conflict-resolution and service-orientation skills central to effective HR query management.
- Maintained consistent compliance with company policies and operational procedures, reinforcing a discipline of process adherence.
