Ben john Philip

Dynamic and customer-focused professional with extensive experience as a Front Office Agent, Property Consultant, and Sales Manager. Proven track record in enhancing guest experiences, driving property sales, and leading high-performing teams. Eager to leverage my skills in communication and relationship-building to contribute to your team's success and deliver exceptional service. Committed to fostering a positive environment and achieving outstanding results.

Sales Manager - Bejo Properties - Dubai

(2024-10 - 2025-12)

• Led a team of 10 sales representatives to exceed quarterly targets.
• Developed training programs that improved team performance by 25%.
• Analyzed sales data to identify trends, driving targeted marketing efforts.
• Executed promotional campaigns that generated a 50% increase in leads.

Property Consultant - Vida Bricks - Dubai

(2021-01 - 2024-08)

• Managed client relationships, resulting in a 90% satisfaction rate.
• Managed property listings, ensuring accurate and appealing presentations.
• Facilitated property viewings, converting 60% of leads into sales.
• Collaborated with real estate agents to expand network and opportunities.
• Provided exceptional customer service, leading to high client satisfaction scores.

Front Office Agent - Dubai International Hotel (Dubai Airports) - Dubai

(2015-01 - 2020-12)

• Managed guest check-ins and check-outs efficiently, enhancing satisfaction.
• Processed payments and maintained accurate financial records with zero discrepancies.
• Trained new staff on front office procedures, improving team performance significantly.
• Utilized reservation software to optimize room bookings and maximize occupancy.
• Handled guest complaints with professionalism, resulting in repeat business growth.
• Collaborated with management to implement new customer service initiatives.

BSC - Hotel Management - ICE College (2011-06 - 2014-08)