Beulah B Samuel
IT Service Desk | SAP Monitoring
Chennai, Chennai districtMember since January 2, 2026
Written communicationCustomer serviceProblem solvingSAP System MonitoringWindows 11 troubleshooting
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About
Service Desk Professional with 9 years of experience in IT support, SAP monitoring, and customer service. Adept at troubleshooting, problem resolution, and providing technical assistance. Aspiring to advance in Customer Service Roles / non voice (WFH).
Experience
Hartford Service desk agent - Kyndryl
(2025-12)
Service Desk Analyst - The Very Group (TVG)
(2021-09)
- IT support via Service Now, ticket management, and resolution within SLA.
- SAP System Monitoring: Issue detection and escalation.
IT Support – Dixons Car phone & TVG UK Process - IBM
(2017-02 - 2021-08)
- Provided IT support via email/chat for UK customers.
- Assisted with troubleshooting & resolution.
Process Associate – Google My Business (GMB) - Genpact
(2016-09 - 2017-12)
- Technical support for Google My Business & Gmail accounts.
- Achievements: Certificate of Excellence for meeting performance targets.
Senior Customer Care Consultant & HR Associate - AOL
(2004-06 - 2008-04)
- Billing/e-support for US customers via phone/chat.
- HR role: Conducted interviews, hiring, and HR policy guidance.
Education
MBA - HR & Marketing
Skills
IT Service DeskSAP Monitoring
