Beulah B Samuel

Service Desk Professional with 9 years of experience in IT support, SAP monitoring, and customer service. Adept at troubleshooting, problem resolution, and providing technical assistance. Aspiring to advance in Customer Service Roles / non voice (WFH).

Hartford Service desk agent - Kyndryl

(2025-12)

Service Desk Analyst - The Very Group (TVG)

(2021-09)

• IT support via Service Now, ticket management, and resolution within SLA.
• SAP System Monitoring: Issue detection and escalation.

IT Support – Dixons Car phone & TVG UK Process - IBM

(2017-02 - 2021-08)

• Provided IT support via email/chat for UK customers.
• Assisted with troubleshooting & resolution.

Process Associate – Google My Business (GMB) - Genpact

(2016-09 - 2017-12)

• Technical support for Google My Business & Gmail accounts.
• Achievements: Certificate of Excellence for meeting performance targets.

Senior Customer Care Consultant & HR Associate - AOL

(2004-06 - 2008-04)

• Billing/e-support for US customers via phone/chat.
• HR role: Conducted interviews, hiring, and HR policy guidance.

MBA - HR & Marketing