Program Manager - Firstmeridian Global Services Private Limited - Chandigarh
(2025-01)
- Develop, implement, and manage program strategies, goals, and timelines.
- Act as the single point of contact between leadership, clients, and project teams.
- Communicate program status, updates, and challenges to stakeholders.
- Assign responsibilities, Track KPIs, budgets, monitor performance, ensure accountability, and resource allocation.
- Ensure adherence to compliance, quality, and organizational policies.
Territory Sales Manager - Ruptub Solutions Pvt Ltd (Treebo Hotels) - Chandigarh
(2022-05 - 2023-03)
- Led and motivated a team of sales representatives, fostering a collaborative environment to achieve sales targets and individual KPIs.
- Consistently surpassed sales and revenue targets, achieving an average of over 125% within a span of just 3 months.
- Built and maintained strong relationships with key clients, ensuring high customer satisfaction, loyalty, and repeat business. Acted as the primary point of contact for resolving escalated issues.
- Consistently met or exceeded revenue goals through strategic account management, upselling, cross-selling, and identifying expansion opportunities within existing accounts.
Operations Supervisor - ITILITE Technologies Pvt Ltd (Travel Management Company) - Bangalore
(2019-08 - 2020-04)
- Coordinated with internal teams so that products and services are delivered to customers promptly.
- Implemented a highly effective mentorship and orientation program, where I achieved a remarkable 10% increase in employee retention.
- Ensured all operations adhered to company policies, industry regulations, and quality standards. Conducted routine audits and implemented corrective actions to maintain compliance.
- Created comprehensive documentation for the learning and development team, which proved instrumental in enhancing productivity levels across the organization.
Key Accounts Manager - Oravel Stays Pvt Ltd (OYO Hotels) - Bangalore
(2018-10 - 2019-07)
- Managed the generation of business in the assigned accounts as well as the attainment of new accounts for the business.
- Developed and maintained strong, long-term relationships with key accounts to ensure client satisfaction and retention.
- Monitored account performance against targets and implemented strategies to achieve or exceed sales goals.
- Awarded ABCD (Above & Beyond Call of Duty) award for the financial year.
Sales Team Leader - Ruptub Solutions Pvt Ltd (Treebo Hotels) - Bangalore
(2016-03 - 2018-09)
- Led a team of salespeople who promoted sales, the company's culture and helped develop sales skills to be more effective.
- Mentored and coached individual salespersons who may need focused attention to be successful.
- Responsible for short-term & long-term forecasting, planning & scheduling to ensure readiness for day-to-day operations as well as 60–90 days forecasts.
- Listen to phone calls throughout the day to improve performance and ensure Quality Assurance levels are met.
Operations Support - Tesco Retail (Multinational Retailer) - Bangalore
(2015-02 - 2016-03)
- Monitor all kinds of security alarms (Fire, Intruder, Panic & other security alarms) across the Tesco Estate (including UK and ROI) stores.
- Investigate thoroughly in detail within the given TAT to find the root cause of the issue and proceed further to ensure Tesco Store & employees are safe.
- Maintained the turnaround time for each call processed at 99% accuracy.
Seller Support Officer - Amazon Development Centre India Pvt Ltd - Bangalore
(2013-11 - 2015-01)
- Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues.
- Address seller queries related to listings, payments, account health, order management, shipping, and performance metrics.
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.
Tele Sales Executive - Navya Technologies - Bangalore
(2009-10 - 2011-09)
- Handling customer complaints or any incident, such as product, service, and billing queries that affect the service, efficiency, and productivity.
- Deliver prompt and professional solutions for customer inquiries via direct contact, phone, email, online chat, etc.
