Bhagya laxmi Easai

Detail-oriented Process Associate with 2.4 years of experience in Trust & Safety Associate and content Moderation. Experienced in monitoring live and video content, ensuring compliance with platform policies, and handling high-volume review queues. Skilled in maintaining high accuracy and meeting strict performance KPIs in fast-paced environments.

Process Associate - Web Further Indian Private Limited - Hyderabad

(2024-10 - 2026-01)

• Monitored live-streaming content to ensure compliance with platform policies and community guidelines.
• Reviewed and moderated user-generated content involving nudity, sexually suggestive material, and drug-related activities.
• Utilized Montage Tool to review live streams, categorize policy violations, and execute moderate actions.
• Identified and reported technical issues affecting live streams to ensure smooth platform performance.
• Identified, Investigated and removed inappropriate, misleading or harmful content from digital platforms.
• Reviewed 1200+ user generated content items daily, ensuring compliance with platform policies and reducing policy violations
• Conducted detailed review of short video content to ensure compliance with client guidelines.
• Evaluated videos for policy violations including watermarks, quality issues, and restricted visual content.

Content Moderator - People Tech Groups - Hyderabad

(2023-04 - 2024-03)

• Analyzed 20-second surveillance video clips to classify cart events for theft detection at retail store entrances/exits.
• Classified events into categories: Possible (Likely Theft), Merchandise (Likely No Theft), Employee Merchandise, Empty, Nested Carts, Incoming, and Unknown.
• Focused on triggered carts using overlay labels to ensure accurate evaluation and reduce false classifications.
• Applied judgment to distinguish legitimate merchandise movement from suspicious behavior indicating unauthorized removal.
• Maintained high accuracy and consistency under time-sensitive conditions, meeting project quality benchmarks.

Bachelor of technology - ECE - Sri Venkateshwara College of Engineering and Technology (2018 - 2022)