Process Executive - Infosys BPM Ltd
(2021-07 - 2022-08)
Client: Select Portfolio Servicing. Process: Mortgage. Team: Document review and RMBS
- Detail-oriented in collecting and analyzing customer information, thoroughly reviewing file documentation, and validating loan documents.
- Proficient in checking credit reports, proof of income, tax returns, and various modification related documents to identify borrower eligibility for requested modifications.
- Demonstrated ability to make informed decisions on retention, shortsale, deed in lieu, and short pay deals, aligning with investor requirements.
- Expertise in finalizing and placing underwriters note, guiding each loan through proof of income calculation and net present value analysis.
- Proactive in daily resource planning to achieve targets with 100% quality, and committed to staying informed of client updates to continuously enhance knowledge and performance.
- Gathering all required documents for approved modification or shortsale deals into comprehensive packages as per the procedure.
- Thoroughly reviewing, verifying and taking accurate decision on loan documentation and compliance with client specifications, maintaining a meticulous approach to detail.
- Collaborating closely with supervisors on a daily basis, engaging in step-by-step allocation to the team within defined timelines, contributing to efficient backend operations.
- Posting document information in audit tool, conducting thorough quality check using checklist to ensure the audit tool information is accurately coordinated.
- Meeting daily targets by submitting assigned work on time, demonstrating proficiency in working high-priority special queues that demand completion within strict timelines.
