Bhagyashree

Aspiring Data Analyst with hands-on experience in SQL, Microsoft Excel, Power BI, Tableau, Python, Pandas, NumPy, Statistics, and Machine Learning. Skilled in data cleaning, SQL querying, Exploratory Data Analysis (EDA), dashboard development, KPI reporting, data visualization, and predictive analytics. Experienced in building end-to-end analytics solutions that transform raw data into actionable business insights and support data-driven decision-making.

Customer Service Representative - Calibehr Business Support Services Pvt. Ltd. - CBD Belapur

(2023-01 - 2023-10)

• Handled customer queries in a BPM environment, ensuring timely issue resolution while maintaining high service quality and professionalism.
• Followed standard operating procedures (SOPs) and compliance guidelines, maintaining accurate customer records with strong attention to detail.
• Collaborated with internal teams to resolve customer concerns efficiently while consistently meeting quality and productivity standards.

Senior Executive – Customer Service - Computer Age Management Services (CAMS) – Indian Mutual Fund Company - CBD Belapur

(2023-12 - 2025-01)

• Assisted investors by handling mutual fund-related queries with accuracy, professionalism, and adherence to regulatory and organizational guidelines.
• Maintained accurate transaction records and customer information while ensuring confidentiality, process compliance, and high-quality service delivery.
• Coordinated with internal teams to ensure timely resolution of customer requests and consistently achieved service quality and operational standards.

Certification Course - Data Science and Analytics with AI - IT Vedant Education

Bachelor of Science - Information Technology - Pillai College of Arts, Commerce and Science, Rasayani