Project Worker- Devon Homelessness
Sanctuary Supported Living | Exeter April 2025 – Present
- Providing one-to-one support to clients, developing personalised plans that promote independence and well-being.
- Conducting comprehensive risk assessments and implementing safety strategies that reduce incident reports by 20%.
- Organising weekly recovery and life-skills workshops with an average of 80% engagement rate among residents.
- Collaborating with housing and NHS partners to improve client move-on outcomes, achieving a 92% tenancy sustainment rate.
- Supported the service scheme in achieving a 97.6% audit score in August 2025, reflecting strong compliance and service quality.
Floating/Community Support Worker- Devon Homelessness
Sanctuary Supported Living | Exeter Sep 2023 – April 2025
- Delivered person-centred support to over 150+ vulnerable adults, fostering independent living through individualised care plans and tailored interventions.
- Conducted 120+ comprehensive risk and safeguarding assessments, managing complex cases involving mental health, substance misuse, and domestic abuse.
- Assisted clients in securing benefits (PIP, Universal Credit, ESA) with a success rate exceeding 94%, collectively generating over £35,000 in financial support and improving long-term stability.
- Built strong, trust-based relationships with clients, achieving a client engagement rate above 85%, promoting resilience and self-sufficiency through consistent, empathetic communication.
- Collaborated with social workers, housing officers, and healthcare professionals to deliver support plans that reduced crisis intervention cases by 25% year-on-year.
- Maintained accurate, confidential digital records for all clients in compliance with GDPR and Sanctuary Supported Living’s quality standards, ensuring full audit readiness.• Leveraged multilingual communication skills and a culturally responsive approach to break down language barriers — directly helping 15+ clients to secure permanent housing and sustain tenancies beyond 6 months.
- Contributed to the organisation’s best-practice framework methods that improved client participation and tenancy sustainment rates across Devon schemes.
Food Quality Officer
Greenslade Nursing Home | Exeter Feb 2023 – Sep 2023
- Supported daily kitchen operations for a 50-bed nursing home, ensuring timely, hygienic meal preparation for residents with diverse dietary and medical needs.
- Assisted chefs with meal planning, portion control, and plating — helping to maintain 100% compliance with Care Quality Commission (CQC) food safety standards.
- Managed stock rotation, waste reduction, and ingredient tracking, contributing to a 15% decrease in food waste and improved cost efficiency.
- Collaborated with nursing and care teams to provide specialised meals for residents with diabetes, dysphagia, and other clinical conditions.
- Maintained excellent cleanliness standards across the kitchen and storage areas, supporting a 100% health inspection pass rate during tenure.
- Demonstrated strong teamwork, communication, and reliability — recognised by supervisors for maintaining smooth operations during peak shifts and staff shortages.
Nursing Assistant
Greenslade Nursing Home | Exeter Dec 2022 – Feb 2023
- Delivered compassionate, person-centred care to residents with dementia and complex health needs, supporting daily living, medication routines, and emotional well-being.
- Assisted nurses with vital checks, blood glucose monitoring, nutrition tracking, and palliative care — ensuring 100% compliance with individual care plans.
- Contributed to improving resident satisfaction and care efficiency through consistent teamwork, empathy, and high clinical standards in a fast-paced environment.
Dialysis Technician (AKD & CKD Department)
Apollo Hospital | Navi Mumbai Aug 2020 – Aug 2022
- Conducted 300+ haemodialysis sessions, ensuring strict adherence to safety protocols and infection control standards in a NABH- and JCI-accredited hospital.
- Monitored patient vitals, performed equipment checks, and maintained accurate clinical records, contributing to zero cross-infection incidents during tenure.
- Provided patient education on chronic kidney disease management, improving treatment adherence by 30%.
- Coordinated with multidisciplinary teams to optimise care delivery, reduce appointment delays by 25%, and enhance overall patient outcomes.
- Supported staff training and onboarding, sharing best practices that improved operational efficiency and patient safety compliance.
Haemodialysis Technician
MGM Hospital | Navi Mumbai
Aug 2019 – Jul 2020
- Delivered 50+ dialysis treatments per week, ensuring strict infection control, patient safety, and adherence to treatment protocols, and improved patient compliance by 30%.• Collaborated with multidisciplinary teams to monitor vitals, optimise schedules, maintain accurate records, and reduce procedural delays by 20%.
