Bhagyashree Dey

Spearheaded governance initiatives, embedding codes of conduct and ethical practices across operations. Designed and delivered leadership, vendor, and frontline training programs with measurable impact.

Directed multiple strategic projects: ML Calling, HR, ABND, GNS, Sales Disbursement, Settlement Verification.

Team Lead – Training, Quality & Governance at L&T Finance (2019-01 – Present)

• Spearheaded governance initiatives, embedding codes of conduct and ethical practices across operations.
• Designed and delivered leadership, vendor, and frontline training programs with measurable impact.
• Directed multiple strategic projects: ML Calling, HR, ABND, GNS, Sales Disbursement, Settlement Verification.
• Expanded external partner management from 4 to 15+ call centers, 10+ collection agencies, and 1 quality auditing partner.
• Handled high-priority customer complaints from RBI, MD, PNO, and customer care with clarity and empathy.
• Awarded "Wall of Fame – Best Performance" (Sept 2025) for outstanding leadership and impact.

Bachelor of Commerce – Mumbai University