Bhagyshri Palkar

To seek a challenging career in management field which will help me to prove my skills and I look forward to associate myself with an organization where there is an opportunity to share, contribute & upgrade my knowledge of development of self and organization served.

Branch Operational Officer at Axis BANK (2023-08 – 2024-12)

Relationship Manager at ICICI BANK (2020-09 – 2023-06)

Provide financial services to the customers like assisting customers with their banking needs, answering inquires, resolving complaint and providing personalized assistance.

• Processing various financial transactions of the customers include wire transfer, bill payments and issuing debit, credit card.
• Generate new business to achieve defined targets in terms of no of customer, volumes and revenue for the segment.
• Maintaining Customer relation, portfolio management, financial analysis.
• Handling and resolving customer complaints/queries that arise within branch. This include investigating and resolving problems, escalating issues when necessary, and ensuring that customers are satisfied with the resolution.
• Build and deepen relationships with the customer to achieve an increase in the share of wallet and revenue through the phone banking channel.
• No of product knowledge- Overdraft/ Cash credit/ Mutual fund/ FD/RD/Credit card, Personal Loan, Mortgage loan, General insurance, Car loan, Life Insurance and other

Post-Graduation in Banking and Finance – Manipal Academy (2019-11 – 2020-11)

BSC in Computer Science – Shiv Chhatrapati College, Dr. Babasaheb Ambedkar Marathwada University (2013-12 – 2016-12)

12th – Government College, Maharashtra State Board

10th – A.K Waghmare School, Maharashtra State Board